Join a team that keeps Australia's healthcare supply chain moving.
Smartways Logistics delivers high value-add logistics solutions across Australia and New Zealand, ensuring healthcare products reach their destination on time and undamaged - because behind every delivery is a positive patient outcome.
About The Role
We're looking for a detail-driven Fleet Allocator to coordinate our driver fleet across Victoria.
You'll be the link between drivers, customers, and internal teams - allocating jobs efficiently, keeping deliveries on track, and helping us champion Smartways' place in the healthcare supply chain.
What You'll Do
Coordinate a fleet of contract drivers across Victoria using our technology platforms and phone communication
Allocate jobs efficiently and equitably to meet delivery KPIs
Keep internal and external stakeholders updated via our transport management system, phone, email, and messenger services
Respond promptly to Customer Service queries and service disruptions
Contribute to non-conformance investigations
Ensure road and air linehaul collection and cut-off times are met daily
Support the fleet and dispatch team with freight consolidation/de-consolidation during peak periods
Maintain compliance with Chain of Responsibility (CoR) laws
Monitor driver GPS trackers
Evaluate and plan for next-day volumes
What you'll bring
5+ years' experience in a similar role, ideally with a national courier company
Solid communication skills and a professional phone manner
Sound decision-making and problem-solving ability
A proactive approach, including keeping stakeholders updated
Excellent planning skillsStrong geographical knowledge of Metro Melbourne and surrounds
Familiarity with Chain of Responsibility laws
Ability to thrive in a quick-paced, dynamic environment
Why Smartways?
We put patients and customers first.
We partner with our stakeholders to solve problems, not just provide a service - operating with integrity, transparency, and a genuine commitment to continuous improvement and sustainability.
It's a safe, respectful, and cooperative place to do meaningful work.
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