Job Description – Onsite Support Engineer
Location - Melbourne
Experience 2+ Years
Role Summary
We are seeking a skilled Onsite Support Engineer to provide dedicated IT support, ensuring a seamless end-user experience, high system availability, and adherence to enterprise IT service and security standards.
Key Responsibilities
Troubleshoot and resolve issues related to Windows *, Microsoft 365 (O365), and enterprise applications
Manage devices using Microsoft Intune (MDM/MAM) and SCCM, including patching, imaging, and policy enforcement
Administer user access, accounts, and permissions via Active Directory and Azure AD
Support Windows 11 migration activities, including device readiness, application validation, and user transition
Perform EUC application testing and validation in collaboration with business and project teams
Manage incidents and service requests via ServiceNow, ensuring SLA adherence
Coordinate with L2/L3 support teams, vendors, and network teams for issue resolution and escalation
Handle onboarding/offboarding activities including device provisioning and access setup




Maintain asset inventory, documentation, and knowledge base articles
Ensure compliance with organizational security standards and IT policies
Skills & Experience Required
Solid experience with Windows OS (Windows *) and Microsoft 365
Hands-on expertise in Intune, SCCM, Azure AD, and endpoint security tools (e.g., Microsoft Defender)
Basic networking knowledge (VPN, LAN, Wi-Fi troubleshooting)
Experience with ITIL processes and ITSM tools such as ServiceNow or ManageEngine
Proven experience in enterprise IT support environments with direct end-user interaction
Educational Qualifications
Bachelor's degree in information technology, Computer Science, Engineering, or equivalent practical experience
Solid customer focus and communication skills
Ability to work independently in a business-critical onsite setting
Proactive problem-solving and continuous improvement mindset
Effective collaboration across EUC, Network, and Security teams
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📌 Onsite Support Engineer Melbourne
🏢 Coforge
📍 Melbourne