Confident on the phone. Serious about customers. Ready for a brand that’s going global.

We’re Smelly Balls — the mission-driven, eco-conscious brand making good scents fun, with a name you’ll never forget. From our Burleigh Heads Base Camp we’re building a global lifestyle brand that’s cheeky, a bit rebellious, and serious about impact behind the scenes.

Our felt and wool balls are handmade by artisan women in Nepal, and our Aussie crew is scaling a brand that blends fashion, lifestyle and sustainability.

We’re after an experienced phone-based sales and customer service professional — someone who’s spent time on the phones, knows how to turn a conversation into a sale, and takes pride in looking after customers. You’ll bring your craft to a rapid-growing brand where your results are visible and your ideas actually land.

The role

As a Sales & Customer Experience Team Member, you’ll own a portfolio of customer accounts and be a driving force in our Sales + CX crew. You’ll be on the phone and email daily — handling inbound enquiries, making outbound calls to grow our wholesale network, following up leads and making sure nothing slips through the cracks.

You’ll work across both B2B (wholesale) and B2C, and play a real part in hitting our sales targets as we scale.

You’ll report to Dan, our General Manager, and work alongside our Sales + CX team. During busy periods you’ll also lend the Operations team a hand with pick, pack and stock prep — we all pitch in to keep the business humming.

What you’ll own

- Retain and grow the customer accounts assigned to you, hitting your revenue and margin targets.
- Make confident outbound calls to grow the wholesale network — expanding SKU count and sales volume with key partners.
- Convert inbound leads and enquiries into revenue,



quickly and on-brand.
- Be a professional, friendly point of contact across phone, email and in person.
- Manage customer reviews and feedback with timely, on-brand responses.
- Keep CX and wholesale systems up to date with accurate orders, notes and customer info.
- Share customer and retailer insights to help improve products, processes and experiences.
- Support Operations with pick, pack, assembly and stock prep during busy periods.

You’re our human if…

- You’ve got solid experience in phone-based sales and customer service, and a track record of turning conversations into revenue.
- You’re confident and comfortable making outbound calls — and following up until the job’s done.
- You know how to build rapport quickly and make customers feel looked after.
- You’re organised and detail-oriented, and you keep systems and notes accurate.
- You’re calm under pressure, self-motivated, and driven by targets.
- You’re a team player, happy to roll up your sleeves and back Operations when needed.
- You vibe with our brand: hungry, humble and up for the ride.

Why people want in

- Sales incentive: smash your monthly KPIs and you’re eligible for a $10,000 p.a. bonus.
- Growth + impact: we’re a startup — your ideas matter and you’ll see your work land in real time as we scale globally.
- Switch off without the guilt: we back rest and recharge, after-hours off.
- Birthday love: your birthday off or a $100 voucher, plus monthly team birthday cake.
- Subsidised brekkie + lunch: 30% off at our on-site café.
- The extras: 5 minutes from Burleigh Beach, casual dress every day, Friday 5pm Happy Hour — and yes, your very own Smelly Balls.

Smelly Balls is an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive team.

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📌 Sales & Customer Experience Team Member (Gold Coast)
🏢 Smelly Balls
📍 Gold Coast