Are you an experienced office professional who thrives in a busy trade services environment?
We're looking for a highly organised
Trade Customer Service Coordinator & Administratorto become the central point of contact for customers and field team.
Located South, this is a varied role where no two days are the same.
Why join us?
Join a well-established and trusted national franchise with a strong reputation
Be part of a supportive, family-run team where your contribution is genuinely valued
Work closely with the Business Owner and play a key role in daily operations
Enjoy a varied role with prospect to grow and develop alongside the business
Bring your ideas and initiative to help improve systems, processes, and customer experience
About the role
The central point of coordination, ensuring the office runs smoothly while delivering outstanding customer service and administrative support.
This wide-ranging role includes scheduling, quoting, invoicing, reporting, and day-to-day office operations.
You'll be an advanced
ServiceM8
Power User with expert-level Excel skills, using both systems to drive efficiency, streamline processes, and support the business.
Your Duties Will Include




Answering customer enquiries via phone and email
Scheduling bookings and coordinating technicians
Preparing quotes and following up customers
Processing invoices and maintaining accurate record.
Managing jobs and workflows through ServiceM8
Providing general office administration and customer support
About You
To be successful, you'll bring:
Previous experience in customer service and office administration within a trade, maintenance, or field service business
Expert proficiency in ServiceM8 and Microsoft Excel
Excellent organisational skills with the ability to manage multiple priorities
A qualified and friendly communication style
High attention to detail and a proactive approach
Experience with Service Stream SNOW or Ventia Panorama highly regarded but not essential
If you're an organised, customer-focused administrator who enjoys working in a fast-paced trade environment, we'd love to hear from you.
Apply nowwith your current resume or contact our Recruitment Partner Michaella on / email_hidden* for further information.
Please note, you are required to currently be in Adelaide SA, with full working rights to be considered.

📌 Trade Customer Service Coordinator & Administrator Adelaide
🏢 JobRadars - AU
📍 Adelaide