About this prospect
Be the person families are relieved to talk to.When someone calls Dovida looking for home care for their mum or dad, you're the first voice they hear and the one who turns a stressful search into a clear plan.
This role blends genuine care coordination with community engagement and consultative sales, perfect for someone who's equal parts people-person and organiser.
Why Join Us?
Build a meaningful career supporting older Australians and their families to live well at home
Enjoy your birthday your way with a paid day off each year
Paid wellness, volunteering and study leave to support your wellbeing and growth
Save on your next car with our novated leasing options
Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life
Key Responsibilities:
Be the first point of contact for prospective clients and families, following up every enquiry and guiding them to the right home care option
Consultatively sell Dovida services,



understanding each client's goals and recommending care that genuinely fits their life
Coordinate Care Consultations and keep every enquiry accurately documented in SugarCRM
Build and nurture relationships with Referral Provider Networks through intro calls, one-on-one meetings, and group presentations
Plan and run community marketing events such as senior expos, health fairs, pop-up stalls and local social media campaigns
Work closely with the Client Care Team, sharing recent prospects and supporting administration across the care continuum
About you:
Experience working with seniors and ideally coordinating or managing care services for Home Care Package clients
A proven track record in a sales or marketing environment
Strong engagement, influencing, and negotiating skills you can apply to relationship management
Excellent communication and customer service, with the organisation to juggle competing priorities
A valid driver's licence

📌 Care Advisor Newcastle
🏢 Dovida
📍 Newcastle