We are seeking a motivated and versatile Casual Front Office All-Rounder to join our team.
This is a dynamic role suited to someone who enjoys variety, working across multiple functions including Reception, Porterage, Telephone Operations, and Night Audit.
Dorsett Gold Coast is a stylish and contemporary hotel located in the vibrant heart of the Gold Coast.
With modern facilities, outstanding views, and a strong focus on service, we aim to provide a comfortable and enjoyable stay for both leisure and business travellers.
Our team is passionate about creating memorable experiences for our guests in a welcoming and relaxed environment.
ABOUT THE ROLE
You'll be the first point of contact for our guests, helping them feel welcome, assisting with their needs, and ensuring their stay runs smoothly.
Your attention to detail, friendly approach, and ability to multitask will help create memorable experiences and maintain our high standards of service from check-in to check-out.
KEY RESPONSIBILITIES
Deliver exceptional guest service across all Front Office functions
Complete guest check-in and check-out processes, including payments and account finalisation




Maintain accurate guest folios and post charges in a timely manner
Respond promptly to guest enquiries via phone, in person, and messaging platforms
Assist with reservations and coordinate guest requests with relevant departments
Provide porter services including luggage assistance, room escorts, and amenity deliveries
Maintain presentation of the lobby, entrance, and driveway while managing guest flow
Complete night audit duties when required including reporting, reconciliation, and daily balancing
Ensure all operational tasks are completed in line with company standards
Promote hotel facilities and services to enhance the guest experience
Contribute to a positive, team-focused work environment
WHY DORSETT?
50% off stays in our properties, globally
Employee Assistance Program
Skilled, friendly and supportive team
Ongoing Professional Development
Stunning location right in the heart of the Gold Coast
Be part of an innovative global brand with a local vibe – we blend the best of both worlds!
WHAT'S NEXT?
If you're ready to join a fun, quick-paced and vibrant environment – we would love to hear from you!

📌 Front Office All Rounder Gold Coast
🏢 Dorsett Gold Coast Hotel
📍 Gold Coast