Mid North Coast NSW (Work from Home + Monthly Kempsey Clinic)

Casual | 1–2 days per week | Immediate Start

Chatswood ENT is an established specialist ENT (Ear, Nose & Throat) practice providing high-quality care across Sydney and regional NSW. We are expanding our services on the Mid North Coast and are looking for a friendly, organised and reliable Medical Receptionist / Medical Administrator to join our team. If you have a great phone manner, strong multitasking skills, and a passion for patient care , we’d love to hear from you!

This is an ideal opportunity for someone living on the Mid North Coast who enjoys working independently from home while remaining part of a supportive and experienced team.

About the Role

This is a casual position working approximately 1–2 days per week , with the opportunity for additional hours to provide leave cover or as our regional services grow.

The role is primarily work from home , with attendance required at our monthly specialist clinic in Kempsey to provide face-to-face reception support.

Working remotely, you will use cloud-based practice management software, phone systems and online communication tools to support our doctors and patients.

Key Responsibilities

- Patient Support : Greet patients, check them in/out, and ensure a smooth experience
- Phone & Appointment Management : Answer calls, book, and arrange patient appointments
- Admin & Correspondence : Process emails, manage patient records, and confirm upcoming clinics
- Billing & Claims : Handle payments, Medicare/DVA/ADF/workers’ compensation claims
- Clinic Preparation : Assist with reception duties, support doctors,



and manage daily tasks
- Public Hospital List: Submit and manage admissions to the doctor's public waiting list

What We’re Looking For

- Attention to detail – Accuracy in admin and patient care is essential
- Strong computer skills – Quick, efficient, and adaptable to new systems
- Excellent English skills – Clear communication, both written and spoken
- Friendly & professional personality – A positive attitude and a passion for patient care
- Multitasking & flexibility – Ability to handle a busy environment and cover shifts as needed

Bonus Skills (Preferred but Not Required)

- Prior experience in medical reception, GP clinics, allied health, dental, or call centers
- Ability to accept and give constructive feedback to improve patient experience
- Enthusiasm for teamwork and collaboration
- Strong customer service skills

Why Join Us?

- Flexible shifts (minimum 2 days/week, up to 5 for holiday cover (phones only))
- Supportive, team-oriented work environment
- Full training provided – Prior medical reception experience preferred but not required
- Work in a rewarding healthcare setting

We look forward to hearing from you!

Job Type: Casual

Pay: $28.00 – $36.00 per hour

Ability to commute/relocate:

- Kempsey NSW: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Have you attached a cover letter as requested?

Experience:

- Medical admin: 1 year (Preferred)
- Reception: 1 year (Preferred)

Work Authorisation:

- Australia (Required)

Work Location: Hybrid remote in Kempsey NSW

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📌 Medical Receptionist / Medical Administrator (Regional Ent Practice) (Port Macquarie)
🏢 Chatswood ENT
📍 Port Macquarie