CUNNAMULLA HOT SPRINGS

IMMEDIATE START

Guest Services Attendant Position

At the Paroo Shire Council, we believe that our success starts with our people.

We are committed to creating a positive, inclusive, and rewarding work environment where team members feel supported and valued.

We don't just offer a service at Cunnamulla Hot Springs, we create an unforgettable experience. Nestled in Queensland's breathtaking landscape, we create a world-class retreat of relaxation, indulgence, and connection. We're passionate, and proud of what we do. Every team member plays a part in shaping the journey, elevating every detail, embracing what's next, and growing together. You will find a community of passionate individuals who are committed to creating magical moments for our guests while supporting each other every step of the way.

Position Number: 272
Location: Cunnamulla

Award: Queensland Local Government Industry Award (Stream A) - State 2017

Certified Agreement: Paroo Shire Council - Non-Operational Staff Certified Agreement

Classification Level: 2.1
Employment Type: Permanent Part Time/Casual

Department / Team: CEO / Hot Springs

Reports to: Hot Springs Team Leader
Supervises: No direct reports

Our Values

In making and implementing our decisions we will be guided by the principles of integrity, efficiency and continuous improvement and exhibit the following values: Pride, Accountability, Respect, Open & Transparent, Opportunities for Employment, Safety and Commitment.

Position Objectives

The Guess Service Attendant is responsible for delivering a high standard of customer service and care to guests, ensuring guests' needs are consistently met throughout their visit, while effectively monitoring the experiences throughout the facility, executing first aid as required and addressing any issues that arise. Working closely and supporting the Team Leader to lead the operation as a world-class destination with an innovative tourism and community culture,



focusing on guest and employee wellbeing aligned to Paroo Shire Council core values and purpose.

Key Responsibilities

Provide a high standard of customer service and ensure guests have a positive and enjoyable experience.

- Welcome guests, answer enquiries, and provide information on facilities, products, packages, and experiences.
- Process guest admissions, bookings, retail sales, and point-of-sale transactions accurately.
- Undertake reception and administrative duties, including answering telephone and email enquiries.
- Complete daily opening and closing procedures in accordance with operating procedures.
- Conduct routine inspections of pools, amenities, guest areas, and relaxation spaces.
- Monitor pool water quality, including temperature, chlorine levels, and general cleanliness.
- Maintain the cleanliness and presentation of pools, change rooms, reception areas, and guest facilities.
- Complete daily cleaning, housekeeping, and presentation tasks to ensure facilities meet guest expectations.
- Assist with monitoring, testing and cleaning of pools as required.
- Assist with basic plant room operations, including safe manual handling and chemical handling activities.
- Report maintenance requirements, equipment faults, hazards, and safety concerns to the Team Leader.
- Administer first aid and respond to incidents and emergencies as required.
- Ensure compliance with workplace health and safety policies, procedures, and legislative requirements.
- Follow up maintenance, housekeeping, and grounds maintenance requests to ensure facilities are guest-ready.
- Communicate professionally and effectively with guests, contractors, suppliers, and colleagues.
- Work collaboratively as part of a positive,



customer-focused team environment.
- Provide feedback to the Team Leader regarding guest concerns, operational issues, and opportunities for improvement.

- Maintain a professional appearance and uphold the values and reputation of Cunnamulla Hot Springs.
- Undertake other duties within the scope, skills, and responsibilities of the position as directed by the Team Leader.

Qualifications, Skills and Experience

Essential

- 'C' Class Queensland Drivers Licence or higher.
- Hold or obtain a Working with Children 'Blue Card'.
- Pre-Employment Health Assessment and National Police Check prior to appointment.
- First Aid Certificate

Desirable

- Previous experience in a similar customer service orientated role including processing POS transactions.
- Exceptional customer service and administration skills with ability to multi-task.
- Lifesaving qualifications (or a willingness to obtain).
- Excellent verbal & written communication skills.
- Ability to effectively communicate with all internal and external stakeholders.
- Attention to detail and prompt attention to guests.
- Ability to work together as part of a agile team.
- Demonstrate exceptional employee presentation standards.
- Highly motivated, energetic, and hard working.

Corporate Accountabilities

- Demonstrated commitment to apply and adhere with Council's Policies and Procedures and Local Government Act 2009, including but not limited to Council's Code of Conduct, Work Health and Safety Policy and Anti-Discrimination Policy.
- Capable of carrying out the physical and inherent requirements of the position and being flexible and adaptable to meet the requirements of the position.
- Maintain a positive team culture based on honesty, trust and integrity.
- Perform jobs, tasks and processes in accordance with relevant guidelines and standards.
- Maintain confidentiality of Council information obtained during the course of employment.
- Operate and maintain

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📌 Guest Service Attendant - Cunnamulla Hot Springs (Mount Isa)
🏢 Paroo Shire Council
📍 Mount Isa