Overview

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

Role Overview

This product‑management role is a central platform function: the common layer through which every Heidi product (Scribe, Comms, Evidence) interfaces with the external systems clinicians already use. You will own the integration framework, the customer‑facing marketplace, and the roadmap that decides which connector ships next and how deep it goes.

Responsibilities

- Own product strategy and roadmap for Heidi’s integrations surface—including the framework, the marketplace, and the individual EMR and non‑EMR connectors—setting clear goals and being held accountable to achieving them.
- Decide which integrations to build, which to deepen, and which to deprecate, balancing customer demand, regional pull, and engineering cost.
- Serve as the central integration layer for Heidi’s product lines—when Scribe, Comms or Evidence needs to connect to an external system, the path runs through you.
- Own the Integration Marketplace as a single experience across Scribe, Comms and Evidence—ensuring discoverability, multi‑player setup and closed‑loop handling of integration requests from growth.
- Drive the migration to the new integration framework so every connector benefits from shared infrastructure: sectional notes write‑back, error handling, analytics instrumentation, multi‑tenancy.
- Translate messy EMR realities—HL7 ADT messages, FHIR resources, Athena shell accounts, Cerner addendum behaviour, MEDITECH Expanse approval pathways, Best Practice workflows—into product specs that engineering can build against.




- Set the standard for integration quality and reliability—error handling, write‑back confirmations, latency, recovery from upstream failures—and be accountable to it.
- Act as the connective tissue between US, UK and APAC regional teams, absorbing their competing priorities and translating them into a coherent platform roadmap rather than a queue of one‑offs.
- Work directly with EHR partners, integration engines and platform teams to stay ahead of API changes and certification requirements.
- Connect field signal back to the framework: when the same gap shows up across multiple accounts or regions, consolidate it into a platform fix instead of bespoke ones.
- Expand integrations beyond EMRs—document stores (SharePoint, GDrive, OneDrive), clinical and drug references, scheduling systems, secure messaging—wherever clinicians already work.

What You Have Done (if we’d worked together)

- Shipped the migration of an existing integration (e.g. Athena) onto the new framework, unblocking sectional notes write‑back and mobile parity.
- Spent half‑days with three customer accounts watching clinicians use the EMR alongside Heidi—Cerner clinician mapping, Athena multi‑department provider setup, MEDITECH Expanse review‑ambient flow—and produced discrete tickets that changed the next sprint.
- Diagnosed why outbound write‑back was failing for a specific Veradigm customer, traced it through the logs to a feature flag mismatch, and shipped the fix without waiting for a release train.
- Written the Integration Marketplace PRD that aligned Scribe, Comms and Evidence integrations into a single surface, with success metrics that commercial actually believes.
- Made a build‑vs‑configure call on an NHS letter‑flow request—proved demographic extraction from a couple of ADT messages before committing to a full integration engine connection—and brought the regional team along for the ride.




- Said “no” to a one‑off customer integration request and turned it into a framework capability that unblocked three other deals across two regions.

Qualifications

- BA/BS in a technical or analytical field (Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences or related).
- 4+ years in product, integrations or technical roles—focuses on what you’ve shipped rather than years on the clock.
- Mandated fluency with healthcare interoperability: SMART on FHIR, HL7 v2 (ADT, ORM, ORU), FHIR resources, OAuth flows for clinical apps.
- Experience shipping platform or framework products where what you build for one customer becomes a configurable module for the next.
- Comfort making build‑vs‑configure trade‑offs daily and knowing when a shortcut today costs deployments tomorrow.
- Ability to hold a coherent roadmap under pressure from multiple regional teams with competing priorities.
- Diagnostic data fluency: read integration logs and distinguish a model problem from a framework problem from a customer‑specific configuration issue.
- A romantic streak about software and a belief that great design transforms someone’s day.
- Builds with AI tools (e.g., Cursor, Claude Code) and can show what you’ve made with them.
- Fluency with core LLM concepts and systems—prompting, fine‑tuning, embeddings, retrieval, evaluation—and the judgment to translate these into reliable, user‑facing products.
- Strong opinions, weakly held: you’ll shift the room when you’re right.

Benefits

- Flexible hybrid working environment, with 3 days in the office.
- A generous personal development budget of $500 per annum.
- Learn from some of the best engineers and creatives, joining a diverse team.
- Become an owner, with shares (equity) in the company—if Heidi wins, we all win.
- The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups.
- If you have an impact quickly, the opportunity to rapid‑track your startup career.

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We’re proud to be an equal‑opportunity employer and welcome all applicants as we’re committed to promoting a culture of opportunity for all.

#J-18808-Ljbffr

📌 Technical Program Manager, Integrations (Melbourne)
🏢 Heidi
📍 Melbourne