SSI is a leading national not‑for‑profit organisation working with refugees and migrants, people with disability, and diverse communities to create opportunity, inclusion and belonging.

Based in Sydney or South West Sydney. Other locations may be considered for the right candidate.

We are seeking an experienced and strategic leader to join our Local Area Coordination (LAC) Program as Manager Business Improvement and Compliance. This role will drive innovation, quality, compliance and continuous improvement initiatives that enhance outcomes for people with disability, strengthen organisational performance and support service excellence across one of Australia’s largest disability programs.

About the Role

Reporting to the Head of Disability Services, the Manager Business Improvement and Compliance is responsible for leading strategic projects, quality and compliance initiatives, organisational change and continuous improvement across SSI’s Local Area Coordination Program. The manager will lead a team of Project Officers and Quality & Training Officers, oversee program-wide compliance and governance frameworks, drive innovation and workforce capability initiatives, and ensure the program meets contractual obligations and quality standards.

Key Responsibilities

- Lead innovative projects and business improvement initiatives that strengthen participant outcomes, workforce capability and social impact.
- Drive organisational change, program transformation and continuous improvement initiatives across the LAC Program.
- Monitor quality performance and audit outcomes, ensuring alignment with NDIA and program requirements.




- Prepare and contribute to strategic reports, business cases, funding submissions and organisational planning activities.
- Build and maintain productive partnerships with the NDIA, community organisations and key stakeholders.
- Lead, coach and develop a high‑performing team that promotes a culture of quality, accountability, learning and continuous improvement.

About You

You are a strategic and values-driven leader with a passion for improving systems, driving innovation and delivering meaningful community outcomes. You thrive in complex environments, lead successfully through change and have a track record of strengthening organisational performance through quality improvement, business transformation and stakeholder engagement. You combine strategic thinking with operational excellence and are confident influencing decisions, leading teams and delivering outcomes in a dynamic service environment.

Essential Experience and Skills

- Relevant tertiary qualifications in Human Services, Disability, Allied Health, Social Work, Community Services or a related discipline.
- Minimum five years’ leadership experience within community services, disability services, human services or the not-for-profit sector.




- Demonstrated experience leading large-scale business improvement, organisational change, service development or transformation projects.
- Robust understanding of compliance, governance, quality assurance, risk management and policy frameworks.
- Experience developing, reviewing and implementing policies, procedures and organisational frameworks.
- Exceptional leadership skills with proven success developing high-performing teams and a positive workplace culture.
- Excellent analytical, problem-solving and report-writing skills, with the ability to communicate complex information clearly and effectively.
- Strong stakeholder engagement skills, including experience working collaboratively with government agencies, community organisations and cross-functional teams.

What We Offer

- Meaningful work that makes a real difference in the lives of people and communities.
- The opportunity to lead innovative projects that influence service design and organisational outcomes.
- Professional development and career growth opportunities.
- Flexible work arrangements and a supportive leadership culture.
- A diverse, inclusive and values-driven workplace where everyone belongs.
- Salary packaging of up to $15,900 per year for increased take‑home pay.

Diversity and Inclusion

SSI is an inclusive workplace that welcomes applications from people of all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTQIA+ people, veterans, refugees and people with disability.

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📌 Manager Business Improvement and Compliance (Inner West Council)
🏢 Ssi
📍 Inner West Council