Overview

Symbio is a software company revolutionizing global communication. Our platform offers a comprehensive communication stack, spanning carrier infrastructure to enterprise collaboration, serving diverse Asia-Pacific regions. Combining telecom and software expertise, we drive the evolution of modern communication. Symbio operates under the Aussie Broadband Group, a rapidly expanding technology services provider with a market capitalization exceeding $1 billion (AUD), listed on the Australian Stock Exchange (ASX: ABB).

Key Responsibilities

- Be the primary point of contact for a portfolio of wholesale customers.
- Build trusted, long‑term relationships with key stakeholders.
- Understand customer goals, challenges, and business priorities.
- Deliver proactive support and ensure a high‑quality customer experience.
- Lead regular customer reviews (QBRs), sharing insights and opportunities.
- Collaborate with internal teams to ensure smooth service delivery.
- Identify opportunities for upsell, cross‑sell, and account expansion.
- Support contract renewals and commercial discussions.
- Work closely with Sales, Product, and Marketing to tailor solutions.
- Maintain accurate forecasting and account planning.

Key Qualifications

- Experience in Account Management, Customer Success, or B2B client‑facing roles.
- Strong relationship‑building and stakeholder management skills.
- Commercially aware with the ability to identify growth opportunities.
- Solid communication, presentation, and negotiation skills.
- Analytical mindset with good attention to detail.




- Experience working with CRM systems (e.g., Salesforce, HubSpot, Dynamics).
- Ability to manage multiple priorities in a fast‑paced environment.
- Telecommunications, Data, Voice, NBN, or wholesale experience desirable.
- Experience with MVNO/MVNE or complex service environments.
- Familiarity with QBRs and customer lifecycle management frameworks.
- Technical or operational exposure to service delivery environments.

What’s it like to work here?

As a Symbion, you have flexibility to shape when, where and how you work. You can choose to be primarily remote, primarily office‑based, or a mix of both. You also have the freedom to shape your development—every Symbion is able to design a unique and customised learning journey to build new skills and reach career goals.

Benefits

We offer a range of benefits including generous parental leave, regular social events, social clubs and a comfortable, fun and diverse working environment. Your well‑being is important to us; we provide flexible working options and regularly enhance our benefits—such as discounted Aussie Broadband internet and up to 26 weeks paid parental leave, including super contributions for primary and secondary carers.

Equal Opportunity Statement

Symbio is an equal opportunity employer. We encourage Symbions to bring their whole self to work and value diversity. You will need to have current work rights to work and be prepared to undergo relevant background checks. All applications are confidential.

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📌 Account Manager (Melbourne)
🏢 Symbio
📍 Melbourne