We are partnering with MLAHMC Ltd, previously operating as Mid Lachlan Aboriginal Housing, to find the Dubbo team a Senior Tenancy Support Officer. MLAHMC Ltd is the largest Aboriginal Community Housing Provider in New South Wales. This is an exciting chance for an experienced, community-focused person to provide culturally safe, professional and coordinated tenancy service delivery across multiple communities.
Dubbo | Full Time | Aboriginal Identified Position
About The Role
- Coordinate tenancy service delivery across multiple communities
- Oversee tenancy administration processes including agreements, sign-ups, documentation and tenant records
- Provide leadership-level support for complex or escalated tenant enquiries
- Support tenancy sustainment through proactive communication, service coordination and risk escalation
- Monitor rent accounts, arrears trends and tenancy compliance matters.
- Provide day-to-day guidance and coordination to tenancy administration staff.
- Work closely with property services while maintaining clear role boundaries and escalation pathways.
- Contribute to culturally safe, compliant and responsive service delivery.
About You
- Experience in tenancy management,
housing services or a similar environment.
- Strong knowledge of tenancy compliance, risk management and community housing frameworks.
- Ability to exercise independent judgement within delegated authority.
- Strong verbal and written communication skills
- Ability to manage competing priorities in a complex operational environment.
- Confidence supporting staff, coordinating workloads and contributing to a positive team culture.
- Commitment to Aboriginal communities and culturally safe practice.
Essential Requirements
- Aboriginality – this is an identified position under Section14(d) of the Anti-Discrimination Act1977(NSW)
- Current National Criminal History Check and Working with Children Check, or willingness to obtain
- Current driver’s licence
- Ability to work in accordance with MLAHMC policies, procedures and delegated authority.
Desirable
- Certificate IV in Social Housing or a related discipline
- Experience working in an Aboriginal Community Controlled Organisation
- Experience using tenancy management systems and preparing reports
- Experience supporting staff development, onboarding or capability building.