We are seeking an experienced Application Support Analyst to join a large defence project, providing operational support, administration, monitoring and maintenance of business-critical applications and platform services within a complex enterprise environment.
This role requires sound technical knowledge, strong problem-solving skills, and the ability to work both independently and collaboratively to ensure the availability, performance and security of supported systems.
- Experience providing application and platform support within complex enterprise ICT environments
- Practical knowledge and experience supporting applications hosted on IBM Fusion, Red Hat Open Shift, or comparable containerised platform environments
- Ability to investigate, troubleshoot and resolve application, platform and integration issues in accordance with established support processes and service level agreements
- Experience monitoring system health, performance, availability and capacity, and taking appropriate action to maintain service continuity
- Understanding of incident, problem,
change and release management processes within an ITIL-aligned support setting
- Ability to diagnose technical issues, perform root cause analysis, and elevate complex matters where required
- Understanding of security, compliance and operational requirements within secure or regulated environments
- Experience working effectively within multidisciplinary teams, engaging with technical specialists, vendors and business stakeholders
- Ability to maintain technical documentation, operational procedures and support knowledge articles
- Strong communication skills with the ability to explain technical issues clearly to both technical and non-technical stakeholders
Security Clearance
Applicants must hold a minimum NV2 (Negative Vetting 2) security clearance.
NEXT STEPS
If you think this could be the right role for you APPLY TODAY or for further information, please contact Zac at
[email protected]
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📌 Application Support Analyst (Canberra)
🏢 Pinpoint Talent
📍 Canberra