Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. -- Lead a high‑performing team. Shape customer experience. Grow with a global market leader. O’Brien® Automotive Glass is looking for an experienced, motivated and people‑driven leader to take on the full‑time role of Service Centre Manager at our Shepparton Automotive Glass Service Centre. If you’re energised by leading teams, delivering exceptional customer service and driving operational success, this is your opportunity to join a supportive leadership group within a world‑leading brand.

Why You’ll Love This Role

As the Service Centre Manager, you’ll be the heartbeat of our local operation—leading a dedicated team, building strong customer relationships, and ensuring our Service Centre runs smoothly and efficiently. You’ll work closely with an experienced Regional Operations Coach and senior leadership team who are committed to your growth and success!

What You’ll Be Doing

- Leading and inspiring your team to deliver outstanding customer service
- Managing key stakeholder relationships including customers and local suppliers
- Overseeing daily and weekly scheduling to ensure workflow efficiency
- Coaching and developing team members through ongoing learning opportunities
- Monitoring performance, meeting KPIs and managing budgets
- Driving a culture of safety, quality and continuous improvement

About You

- You’re a people‑first leader who thrives in a fast‑paced, hands‑on workplace.
- You bring energy,



initiative and a genuine passion for customer service.
- You will also bring: Experience as a People Leader (or ready to step into your first leadership role)
- Strong stakeholder management and communication skills
- Confidence analysing Service Centre data and using systems effectively
- A collaborative leadership style with the ability to influence and motivate
- A commitment to business growth and operational excellence

Background or interest in the automotive industry (highly regarded)

What’s In It For You

- Supportive and experienced senior leadership team
- Employee discounts across O’Brien® services and partner brands
- Ongoing learning, development and career progression
- Incentive scheme based on performance
- Laptop and phone provided
- Uniform supplied
- Recognition and reward programs
- Community service and volunteering leave
- Be part of a trusted, iconic Australian brand

Ready to Lead With Us? If you’re passionate about people, customer experience and operational success, we’d love to hear from you.

Must have full Australian working rights.

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.

O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services,



operating in 40 countries across 6 continents.

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

Founded in February 1924 by Frank G. O’Brien on Allen Street, Waterloo, O’Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‑being. Over the years, we’ve grown to become Australia’s leading vehicle glass repair and replacement company. Today, O'Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. Our expertise extends beyond vehicles - since 1924, O’Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer. In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia. O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents. At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.

#J-18808-Ljbffr

📌 Service Centre Manager - Automotive Glass (Shepparton)
🏢 O'Brien Glass Industries
📍 Shepparton