Experience Designer

Digital Student Experience

Full time, Contingent II, Pay Grade 2.4

Location: Stateside Remote

The Experience Designer supports and enhances the student experience through digital engagement initiatives. As a member of the Digital Student Experience team, this role advocates for students across the student lifecycle by conducting research, contributing to solution design, and supporting implementation efforts. The position collaborates with stakeholders and technology teams to improve student-facing experiences and support continuous improvement initiatives.

Duties & Responsibilities

Conduct user research and interviews to understand learner needs and contribute to the development of student-centered solutions aligned with institutional goals. Support product and experience initiatives by gathering requirements, documenting processes, and collaborating with stakeholders, technology teams, and external partners. Participate in discovery and research activities, help validate solutions, and contribute to experience improvement recommendations. Assist with solution development, testing, implementation planning, and adoption efforts using agile and collaborative approaches. Monitor trends, conduct market research,



and identify opportunities to enhance student experiences and digital products. Analyze user feedback and performance metrics to support data-informed recommendations and continuous improvement efforts.

Competencies

- Student-centered mindset and advocacy
- Strategic awareness
- Adaptability and change support
- Product and business understanding
- Critical thinking and problem solving

Skills

- Product support and requirements gathering
- Experience journey mapping
- Workshop and interview facilitation
- Collaboration across functional teams

Education & Experience Requirements

Education

- Bachelor's degree required. Preferred disciplines include Computer Science, Business, Information Technology, User Experience Design, or a related field.

Experience

- 3-5 years of experience in higher education, customer experience, user experience, product support, digital engagement, or related fields.

Preferred Experience

- Experience in higher education environments.
- Experience supporting digital experience initiatives or product enhancement efforts.
- Experience collaborating on cross-functional projects and technology-enabled

All submissions should include a cover letter and resume.

📌 Experience Designer (Australia)
🏢 University Of Maryland Global Campus
📍 Australia