Looking to grow your IT career in a hands‑on, fast‑paced environment? Our End User Support team is seeking an IT Support Specialist to provide on‑site technical assistance in our Brisbane office while also supporting teams across ANZ remotely.

This role is perfect for someone eager to expand their technical expertise, develop team leadership skills, and enhance stakeholder management experience. You'll be the go‑to person for troubleshooting, setup, and maintenance of hardware, software, networks, telephony, and local IT infrastructure.

Due to the nature of our clients and projects, candidates must be Australian Citizens to be considered for this role. Thank you for your understanding.

What You’ll Be Doing:

- Desktop & User Support – Install, configure, and troubleshoot Windows & Mac devices, manage accounts, and track IT assets.
- Network & Connectivity – Assist with LAN/WAN troubleshooting, patching, and basic network admin tasks.
- Telephony & VoIP – Support local VoIP infrastructure, diagnose issues, and coordinate handset replacements.




- Server & Security – Perform basic server troubleshooting, ensure patching and security compliance.
- Printers & IT Equipment – Provide first-level printer support, maintain video conferencing and smart board systems.
- Process & Compliance – Follow IT security guidelines, PCI/COPC standards, and contribute to documentation & knowledge sharing.

What You Bring:

- 5+ years of IT experience, with at least 2 years in an IT company
- Strong skills in Windows & Mac support, troubleshooting, and hardware/software setup
- Understanding of networking (WAN/LAN), VoIP, and Active Directory
- Ability to diagnose & resolve IT issues independently
- Experience working with O365, Microsoft Office, network printers, and enterprise applications
- Outstanding communication skills and a customer-first mindset

Bonus Points If You Have:

- IT team leadership aspirations
- Experience with Cisco networking, Linux, or Uninterruptible Power Supply (UPS) systems

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📌 Technical Support Specialist - On-Site - Brisbane CBD
🏢 Concentrix
📍 Brisbane