Role Overview

Zurich will enter the Australian personal home insurance market in October 2026, expanding its motor footprint through a partnership with Honey Insurance. This Home Claims Loss Assessor role sits at the heart of that launch, leading a newly formed team of Claims Advisors and shaping a modern, digital‑first home claims experience.

As a Home Claims Loss Assessor, you’ll assess residential property claims, provide accurate repair or settlement options, and partner with claims teams, suppliers and customers to deliver a positive claims experience.

Key Responsibilities

- Conduct on‑site and desktop assessments to determine cause, extent and value of damage.
- Prepare clear scopes of work and cost estimates aligned to appropriate repair methods.
- Recommend optimal settlement options balancing customer needs, quality and cost.
- Build and manage relationships with builders, suppliers and restoration partners.
- Provide technical guidance to claims teams, including support on complex matters.
- Maintain accurate documentation and identify potential risks, issues or improvement opportunities.

Qualifications

- Experience in property, home or contents claims assessment, building inspection or a similar technical field.
- Strong knowledge of residential construction, materials and repair methodologies.
- Ability to scope and estimate building repairs or replacements.




- Understanding of insurance principles and claims processes in a general insurance environment.
- Confident communication skills to explain technical outcomes to customers and stakeholders.
- Solid attention to detail with the ability to manage multiple priorities effectively.

Benefits

- 5 weeks of annual leave for permanent staff, 15 days personal/carer’s leave.
- Hybrid working arrangement: 3 days in the office, 2 days working from home per week.
- Well‑being program including an AUD$500 wellbeing payment per year and AUD$295 new starter e‑voucher for work‑from‑home setup.
- Access to award‑winning training programmes and career development support.
- Global mobility opportunities across more than 200 countries.
- Volunteer opportunities and access to Green Star‑rated offices.
- Tree planted for every new employee.
- Employer of choice awards: WGEA, Family Inclusive Workplace, Gold AWEI Employer, Pride in Diversity, etc.

Equal Opportunity

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, please let us know at the time of your application.

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📌 Home Claims Loss Assessor (Brisbane)
🏢 Zurich Australia
📍 Brisbane