Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.Ready to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a Client Support Specialist to join our ever evolving Operations team and help shape the future of global commerce.About the roleAs a Client Support Specialist, you will play a pivotal role in delivering exceptional service to Global Payments’ clients. Acting as the first point of contact, you will resolve enquiries, manage issues, and build strong relationships to ensure clients gain maximum value from our payments solutions.This role is ideal for a customer‑focused professional who enjoys problem solving, collaboration, and working in a fast‑paced, compliance‑driven environment.SalaryThe salary for this position ranges from AUD 67,000 to 70,000 per annum + superannuation.What you'll be doingAct as the first point of contact for client enquiries, complaints, and requests via phone, email, and chatInvestigate, resolve, and document merchant and partner issues using CRM/case management systemsBuild and maintain robust relationships with clients and internal stakeholdersProvide expert support by maintaining a strong understanding of Global Payments’ products and servicesCollaborate with internal teams to deliver effective and compliant customer outcomesManage refunds, direct debit setups and amendments,



and maintain accurate client dataContribute to continuous improvement through client feedback, documentation updates, and service insightsSupport compliance requirements, training solutions, and general administrative tasks as requiredWhat you'll bringDemonstrated experience in a similar client support or customer service roleExcellent problem‑solving skills with strong attention to detailAbility to quickly learn and navigate new systems and technologiesStrong written and verbal communication skills with a customer‑first mindsetExcellent interpersonal skills with the ability to multitask effectivelyProven ability to work under pressure in a collaborative team environmentSound understanding and appreciation of compliance and regulated environmentsAbout the teamOur inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get energetic opportunities that go beyond borders.What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We’re curious and cutting-edge – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .

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📌 Client Support Specialist - Inbound (Brisbane)
🏢 Global Payments
📍 Brisbane