Team Leader/3IC

Department: Australia Retail

Employment Type: Permanent - Part Time

Location: The Glen (TGV)

Reporting To: Store Manager

Compensation: $28.89 / hour

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast‑paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Team Collaboration

- Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
- Actively participate in team discussions and problem‑solving, contributing innovative ideas to achieve shared goals.
- Share knowledge and skills to support and train both new and existing team members.

Operational Excellence

- Assist in the day‑to‑day operations of the store, ensuring compliance with all company policies and procedures.
- Accurately process transactions, handling various payment methods with efficiency.
- Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
- Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
- Help set up and execute in‑store promotions and displays to drive sales and enhance the shopping experience.





Customer Engagement

- Build solid connections with customers, engaging with them to understand their needs and provide tailored solutions.
- Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
- Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.

Sales & Performance

- Work with the team to meet and exceed sales targets, contributing to a high‑performing and motivated workplace.
- Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.

We would love to meet someone who is

- Committed to delivering outstanding customer service.
- Passionate about retail and eager to share that enthusiasm.
- Excellent communicators with a friendly and approachable demeanour.
- Energetic, driven, and determined to complete tasks effectively.
- Team players who are reliable and trustworthy.

What's in it for you?

- Monthly Bonus Scheme: A performance‑driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
- Generous Colleague Referral Incentive.
- A stable, successful and supported environment.
- Length of service awards.

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!

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📌 Team Leader/3IC (Monash)
🏢 Mountain Warehouse
📍 Monash