Job Description

About the Role:

We are looking for an experienced Infrastructure Support Senior Analyst to join our managed services team, supporting critical client environments across enterprise infrastructure platforms. In this role, you will be responsible for operating, maintaining, and optimizing infrastructure environments, ensuring high availability, performance, and rapid resolution of incidents.

Key Responsibilities:

- Provide L2/L3 infrastructure support across production, Dev/Test, and pre-production environments

- Lead and support a team of infrastructure analysts and coordinators

- Perform incident triage, root cause analysis, and resolution

- Participate in CAB reviews, escalations, and major incident management

- Collaborate with client teams to design infrastructure solutions

- Monitor infrastructure performance and identify improvement opportunities

- Support Windows administration and patching

- Maintain technical documentation

- Ensure adherence to ITIL-based processes

Skills & Experience:

- Strong Windows Administration & Patching experience

- Expertise in VMware, Azure, and AWS

- Knowledge of Windows & Linux OS

- Scripting skills (Terraform, Python, Bash, PowerShell)

- Experience with infrastructure monitoring tools

Preferred Skills:

- ITIL v4 certification

- Managed services experience

- Automation and Infrastructure-as-Code exposure

- Ability to develop proofs of concept

Qualification

Additional Requirements:
Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance.

This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.

On-call and Shift Expectations: Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key,



as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction

We are a WORK180 Endorsed Employer, to see our benefits and policies click here.

Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.

Progressive Employee Benefits – Australia

Benefits of working at Accenture:

- 18 weeks paid parental leave

- Long & short-term career break opportunities

- Structured career development program

- Local and international career opportunities.

- Certified as a Family Inclusive Workplace™

- Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

- We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

#LI_GM

Locations

Ballarat

Melbourne

Additional Information

Equal Employment Opportunity Statement for Australia and New Zealand

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’,



‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to [email protected] or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse setting. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

📌 Infrastructure Support Senior Analyst - AU Citizen (Australia)
🏢 Accenture
📍 Australia