National Australia Bank is seeking a Manager of the Financial Difficulty and Hardship to lead and transform how we solve complaints at root cause and to shape strategy under RG 165 and RG 271. You’ll guide a high‑performing team focused on compassionate conversations and compliant outcomes for customers experiencing hardship.
You will partner with stakeholders across risk, legal and operations to ensure timely, fair resolutions and solid AFCA relationships, while embedding a culture of customer
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📌 Manager, Financial Hardship & Fair Outcomes (Melbourne)
🏢 National Australia Bank
📍 Melbourne
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