QLD, Gladstone Aquatic Centre - Gladstone 4680

Step into a dynamic, people-focused role as our next Guest Experience Officer! If you’re a motivated sales professional who thrives on meaningful customer interaction, this is your chance to help shape the first impression of our Health & Fitness and Learn to Swim programs. You’ll lead the acquisition of current memberships, drive enrolments, and meet pre-sales campaign targets and KPIs. Your passion for customer service and proven ability to hit sales goals will ensure every guest enjoys an exceptional experience from first contact onwards. This is a role with plenty of variety – you’ll engage with members and collaborate with our team. Weekend availability (Saturday or Sunday) will be required, and while early starts are part of the roster, we’re open to negotiating or exploring a rotating schedule to find the right balance.

We want to hear from you if you’re energised by building relationships, achieving targets, and contributing to a positive and welcoming community space.

Key Accountabilities

- Achieve set sales targets on a daily basis
- Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
- Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
- Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
- Process memberships and data entry in line with company processes and policy
- Have a current and informed knowledge of all centre services and activities
- Apply sound cash handling principles and use of Point of Sale (POS) systems
- Demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

About You





You have experience working in a team to achieve collective and individual targets. Possessing strong communication skills, you build rapport and positive relationships with people. Ideally you have at least 2 years’ experience delivering strong customer experience and sales. You have a flair and ability to positively influence and negotiate win‑win outcomes, and lead by example. You are tech savvy and have strong sales knowledge and understanding of sales‑related performance KPIs. You also have strong interpersonal skills and can communicate with a diverse range of guests. You possess values such as integrity, excellence, courage, openness, respect, leadership and accountability.

Qualifications

- Current First Aid Certificate (Level 2)
- Current CPR
- Current Working with Children Check (or equivalent)
- Current National Police Check
- Customer service and sales experience
- Experience achieving collective and individual targets
- Ability to work independently and in a team environment
- Passion for customer experience
- Strong interpersonal skills and the ability to communicate with a diverse range of guests

To be eligible to apply for this position you must be eligible to work in Australia, have a valid driver licence and be willing to undergo a background check if requested.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child‑safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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📌 Guest Experience Officer (Gladstone)
🏢 Belgravia Health & Leisure Group
📍 Gladstone