Role Purpose

To provide quality domestic assistance support to aged care customers, helping them to maintain independence while living in their own home.

Responsibilities

- Provide in-home services and supports to customer’s including: dusting, vacuuming, sweeping, mopping, cleaning indoor windows, washing dishes, meal preparation, changing bed linen, laundry, ironing, social support, shopping, cleaning bathroom/toilets and inside fridges/cupboards.
- Provide support to customers participating in group activities, including, transport and mobility assistance, personal care, monitoring well-being, encouraging engagement, assisting in the provision of meals.
- Provide services and supports to customers with more complex requirements including: personal care/showering/toileting, medication support, behavioural management, respite and transport services.
- Monitor customers health and wellbeing, living conditions and circumstances and report any changes or concerns.
- Provide a high standard of customer service and establish and maintain effective working relations with customers and carers.
- Complete,



update and maintain all relevant customer related information in the Customer Management System (CMS).
- Adhere to all Lifebridge policies, standard operating procedures, secure work practices and workplace health and safety requirements.
- Participate in work related training including completion of on-line modules, staff meetings, workshops, mandatory competency assessments and ongoing learning activities as required.

Knowledge and Skills

- Certificate III in Disability, Aged Care, Individual Support, Community Services or equivalent experience as a support worker.
- Experience in cleaning services, aged care, or hospitality/accommodation services.
- Effective interpersonal and written/verbal communication skills and experience in customer service.
- Sound computer skills and ability to use smartphone technology and applications.
- Ability to work independently, remotely and with minimal supervision.
- Current Drivers Licence and ownership of a roadworthy vehicle with comprehensive or third-party property vehicle insurance.
- Current NDIS Worker Check
- First Aid Certificate.

📌 Community Support Worker (Grafton)
🏢 Lifebridge Australia
📍 Grafton