Key responsibilities:

- Ensure ongoing compliance with all licensing and legal obligations relating to responsible wagering.
- Lead the operational day-to-day running of the RG department and manage a 24/7, multinational team.
- Proactively stay up to date with all regulatory updates across relevant jurisdictions, ensuring recent requirements are rapidly translated and integrated into day-to-day operational workflows
- Oversee harm-minimisation monitoring, using behavioural analytics and player-protection tools to identify at-risk customers and guide timely, appropriate interventions.
- Liaise with Responsible Wagering Australia and other relevant bodies to offer real-world insights and ensure robust, relevant decision-making.
- Ensure all RG training and process documentation remains valid, current, and fit for purpose.
- Act as the primary stakeholder and voice for RG in product-related projects and system enhancements.
- Respond to and liaise with relevant regulators on specific RG cases, and prepare RG-related regulatory submissions and management reporting.
- Collaborate closely with Fraud & Payments, Customer Service,



and Trading teams on shared RG signals and customer-protection outcomes.

What you'll bring:

- Comfort and capability working in a 24/7 multinational environment; you understand that a global operation requires flexibility outside of standard business hours.
- A tertiary qualification (Business, Compliance, or a related discipline preferred).
- 2+ years of experience in an operational regulatory or compliance role (gambling industry experience is highly preferred, but not essential).
- Demonstrated experience working within complex regulatory frameworks and translating rules into live, functional business processes.
- Proven experience writing and implementing end-to-end, best-practice process documentation.
- High level of empathy and sound judgement when handling sensitive customer situations.
- A genuine passion for responsible wagering and player protection.

This role can be based in Brisbane or Sydney, apply today to join a growing team!

📌 Head of Responsible Wagering (Newstead)
🏢 Picklebet
📍 Newstead