Bupa is seeking a Senior VOC Consultant to lead customer insights programmes across Australia, translating data into actionable improvements and partnering with business units to prioritise and design enhancements to the customer experience.
The role sits in the VOC team, focused on delivering customer-centric change across diverse health services and digital channels, with an agile mindset in a fast-moving setting.
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📌 Senior VOC Insights Lead (Melbourne)
🏢 Bupaoptical
📍 Melbourne
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