If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution – you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organisations streamline operations, reduce costs, and improve efficiency. Join our team at Infios! Play a hands‑on role in keeping cutting‑edge Autonomous Mobile Robot (AMR) technology running at its best. As an AMR Field Service Engineer , you’ll work at the intersection of robotics, software, and engineering—troubleshooting advanced automation systems, supporting major customer operations, and collaborating with global experts to solve complex challenges.

This position is based in Melbourne, Australia with travel to customers within the city daily.

What a day in the life looks like:

- Repair, maintenance and service on AMR machines and equipment.
- Schedule work and repair products at customer locations.
- Complete all business reporting documentation (timesheets, repair orders, machine checklists, receiving records, maintenance reports, expense reports, and repair order logs) in a timely and complete fashion.
- Work with our Software Partners (Geek+) to become an SME and first‑level software support locally for our clients.
- Troubleshoot and support L1 software support tickets, escalating where necessary, and provide timely updates to the customer until resolution.
- Provide ticketing updates and resolution within designated service levels.




- Coordinate with other team members and service providers for repairs required on customer sites.
- Manage the pools of spare parts and devices.
- Work with internal and broader external support, R&D;, project, and engineering ecosystems.
- Develop procedural documentation and reporting for other engineering and support teams.
- Assist with onsite engineering teams where required.
- Travel interstate and overseas up to 90% of available personal time.

What you bring to the team:

- Background in mechatronics, dual trade (electrical/mechanical), or relevant experience.
- Experience working in direct contact with customers on service‑related activities preferred.
- Troubleshooting and repair skills in mechanical and electrical systems.
- Background in automotive mechanic, robotics, or as a field service technician working on mobile and electrical equipment.
- Background with automation controls systems, including industrial communication protocols.
- Ability to read electrical schematics.
- Supply‑chain background will be highly regarded.

We are an equal‑chance employer and committed to inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at .

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📌 AMR Technician (Melbourne)
🏢 Infios US
📍 Melbourne