Job Expectations

We’re looking for people based in Cairns who enjoy practical, hands‑on work and are open to trying something new. You might come from a trade, technical background, or any role where you work with your hands. People with experience in plumbing, carpentry, electrical work, construction, civils, hospitality, customer service, manufacturing, and similar industries have all thrived in this position. Safety is at the core of everything we do, and we’re looking for people who value working safely, following procedures, and looking out for their teammates and customers.

Responsibilities

As a Customer Field Technician in Cairns, you’ll work independently to complete a variety of tasks across different nbn technologies. Your work will include installations, repairs, maintenance, and supporting customers in their homes or businesses. Your day might involve installing copper or fibre cabling, setting up customer equipment, identifying and fixing faults, and ensuring customers feel supported and informed throughout the process.

Working hours are between 7am and 7pm,



with flexibility based on business needs.

You’ll receive full training, all required tools, and ongoing support so you feel confident and set up for success.

Safety is a fundamental part of this role—whether you’re handling equipment, working in customers’ premises, or completing technical tasks, you’re expected to consistently apply safe work practices and follow nbn’s safety procedures.

Qualifications

- No previous telecommunications experience required – we’ll teach you everything you need to know.
- Experience in trades such as plumbing, carpentry, electrical work, labouring, construction, mechanical work, hospitality, or manufacturing is highly valued.
- Enjoys working independently, managing workload, and taking pride in delivering quality work.
- Strong commitment to safety and explicit communication skills.
- Current, clean Driver’s Licence.

Work Details

Location: Cairns

Worker Type: Permanent

Time Type: Full time

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📌 Customer Field Technician I Cairns
🏢 NBN Co
📍 Cairns