OPERATIONS MANAGER - Full Time

Junk Specialist Sydney Pty Ltd t/a 1800-GOT-JUNK?

Ashfield, NSW

The Operations Manager at a 1-800-GOT-JUNK? franchise should be a high-energy skilled who is proactive and self-motivated with a demonstrated ability to think and plan strategically. Ideally, a qualified Operations Manager will have experience in the different facets critical in small business: sales, marketing, administration, operations and human resources.

Salary: $85,000-$90,000 + Super + Bonuses

Key responsibilities of this position will include (but not be limited to):

- Supervising a team of Truck Team Members and motivating them to achieve their goals that you have set with the assistance of the GM.

- Ensuring high-quality execution for all jobs; monitoring post-job satisfaction of customers and proactively addressing any issues that arise.

- Maintaining all information related to sales, estimates, job/truck and other operational details are entered in supporting information systems, ensuring all details are accurate and up-to-date.

- Performing office responsibilities including the purchasing of supplies and maintaining an organised workspace.

- Completion of administrative tasks as required, including payroll and payroll expense, invoicing, accounts receivable and accounts payable.

- Completion of staffing tasks including recruiting, hiring, training and staff scheduling.

- Completion of marketing tasks including the development and implementation of the local truck-based marketing plan as well as overseeing the plan's execution.

- Build & maintain relationships with customers, realtors, property managers and other service companies within companies' target markets to increase sales and measure the return/effectiveness of these activities.

- Perform daily truck inspections. Ensure trucks are fully outfitted with everything required to provide services

- Achievement of all operational related goals.

- As well as performing all the below duties,



ensuring that all Truck Team Members under their supervision also perform all of the below duties:

- Perform the safe removal, transportation, and unloading of junk, in accordance with our standard operating procedures and safety guidelines

- Provide an exceptional customer experience for all our customers and maintain a respectful, professional, and calm demeanour at all times

- Transport and dispose of junk at authorized deposit facilities

- Ensure uniform is maintained and worn in accordance with our guidelines

- Perform daily truck inspections, including documenting and correcting deficiencies, and light maintenance and cleaning, when applicable

- Safe operation and maintenance of all equipment

- Timely call aheads to all customers to ensure on time arrival for all scheduled leads

- Follow health and safety guidelines and safe driving practices as outlined by our standards and in accordance with applicable legal requirements

- Complete assigned routes and assist coworker(s) when required

- Provide all customers with an accurate estimate

- Supervise and assist in the daily fulfillment of scheduled jobs to ensure on-time service.

- Complete all administrative processing including on-time cash outs and route journals.

- Ensure all team members are always in appropriate uniform.

- Other duties as assigned.

Performance Factors:

- Achieve Performance Metrics

- Maintain Safety & Security

- Drive Employee Development

- Drive Exceptional Customer Service

- Be an Employer of Choice.

To qualify, candidates must possess:

- A great attitude and strong multi-tasking, time management skills.

- 3+ year of operations management experience overseeing similar duties as outlined above.

- Excellent verbal & written communication skills.

- Strong desire to help others excel and hit goals.

- Valid LR driver's license or above.

1-800-GOT-JUNK? business owners are dedicated to helping their employees realise and fulfill their potential at work and in life. This opportunity offers a competitive base salary & other incentives. Qualified individuals are invited to apply today.

📌 Operations Manager (Ashfield)
🏢 Junk Specialist Sydney T/A 1800-Got-Junk?
📍 Ashfield