Desktop Consultant – Onsite Role (5 Days)
Location: Melbourne - Tullamarine close to airport
Company: Ethan Global
Ethan is one of Australia's largest privately-owned service providers in the ICT industry. We’re known for our entrepreneurial spirit, can-do culture, and unwavering commitment to innovative thinking and best-in-class service delivery.
We are currently seeking a motivated and experienced Desktop Engineer Consultant to join our dynamic team. This is an onsite role, five days a week, where you’ll be working directly with users to resolve technical issues and help drive excellence in service delivery.
Key Responsibilities:
- Provide Level 1 and 2 technical support both over the phone and face-to-face
- Mentor and train Level 1 Helpdesk staff
- Troubleshoot and resolve issues across the Microsoft technology stack
- Deploy and reimage laptops, ensuring productive setup and handover to users
- Deliver outstanding customer service with clear and professional communication
Essential Skills & Experience:
- Proven experience in a service desk environment resolving Level 1 & 2 issues
- Experience working in large enterprise environments
- Strong technical troubleshooting and problem-solving skills
- Excellent interpersonal and communication skills – must be confident working face-to-face with users
- Proactive attitude with a genuine passion for helping people
Technical Expertise in:
- Operating Systems: Windows XP/7/8/10
- Directory Services: Active Directory (account administration)
- Networking: DNS, DHCP, TCP/IP, patching, basic Cisco knowledge
- Software: Microsoft Office (2003–2010), MS Exchange, MS System Center
- Cloud & Endpoint Management: Intune, Azure
- Hardware Support: PCs, printers, and peripherals
- Network Admin Experience is highly regarded
Why Join Ethan? At Ethan, you’re not just a number — you’re part of a close-knit team that values collaboration, innovation, and growth. If you’re ready to step into a challenging and rewarding role where your skills will be recognised and your potential developed, we’d love to hear from you.
Apply now to take the next step in your IT career with Ethan. Let's have a chat!