Overview

- Store Location: Eastgardens
- Job Title: Small Business Specialist
- JRN:
- Reporting to: Store Manager
- Talent Acquisition Partner: Afra Nawar

Optus is one of Australia’s leading telecommunications providers, supporting over 11 million customers daily with mobile, broadband and digital solutions. We’re looking for an energetic, commercially minded Small Business Specialist to join our Eastgardens team. If you love supporting local businesses, enjoy solving complex challenges and thrive in a collaborative setting, this could be the perfect next step in your retail or business-focused career growth.

At Optus, we collaborate with purpose, lift each other up, take accountability, act with integrity and celebrate as one team. We grow, tackle challenges and build genuine connections with our customers, communities and with each other.

Responsibilities

- Act as the Small Business subject matter expert in store, identifying business customers early and matching them with solutions that support their business growth.
- Build and maintain strong capability across products and processes, including mobile, broadband, fixed services, credit and activation, and share this knowledge with the wider team.
- Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges.
- Mentor and support the team to spot opportunities, offer the right solutions and elevate the overall business customer experience across the store.
- Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates.




- Own business enquiries with calm professionalism and strong problem solving skills while supporting operational excellence by managing compliance and merchandising requirements.

Qualifications

- Business Savvy Outlook: Understand the needs of small business customers and help them find solutions.
- Consultative Service Skills: Ask the right questions, listen deeply and provide tailored recommendations that support business outcomes.
- Product Expertise: Keen to grow into a subject matter expert across mobile, broadband, fixed services and small business care.
- Mentoring & Collaboration: Share knowledge openly, support teammates, and help build store capability so everyone can identify business opportunities.
- Calm & Professional: Manage complex business enquiries with empathy, good judgement and a solutions-focused approach.

What’s in it for you?

- Competitive remuneration plus $80 monthly credit, 25% off Optus products, and exclusive discounts with our retail partners.
- Supportive leave options, including an additional Connected Day to focus on culture, family, health, or anything that matters to you.
- Inclusive, carer-neutral paid parental leave of up to 14 weeks.
- Clear opportunities to step up, take on more responsibility and accelerate career growth within our retail and business pathways.
- Access to employee networks such as Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+), plus free 24/7 wellbeing and counselling support.

Note: We strongly encourage you to apply. We value potential as much as experience, and we grow and develop together.

Optus is committed to diversity and equal employment opportunity. If you require adjustments or accessibility support for the recruitment process, please email or call . For information on Diversity, Inclusion & Belonging at Optus, please visit

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📌 Small Business Specialist, Eastgardens (Eastgardens, Australia) (Bayside Council)
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📍 Bayside Council