Celebrity Cruises is a global, multi‑billion dollar, luxury cruise line based in Miami, Florida with local offices in Sydney. The company operates a fleet of fifteen ships sailing the Caribbean, Europe, Alaska, Asia, South America, Galapagos, and Australia/Current Zealand. Since 2010, Celebrity Solstice series ships have sailed the summer season in Australia and New Zealand, sourcing both local and international guests to the region. In 2023, Celebrity is set to revolutionise cruising in our region as we bring Celebrity Edge down under for her highly anticipated inaugural season. The Australia and New Zealand region contributes nearly 60,000 guests annually to the Celebrity brand, 50% of which travel internationally. The brand revealed the third of its five Edge Series ships, voted by Time Magazine as “One of the Best Places on Earth,” and launched Celebrity Flora, elevating the destination experience and commitment to sustainability in the Galapagos. In 2018, Celebrity began its “Revolution” project, investing in upgrades to the Millennium and Solstice series of ships. The brand aspires to “Open up the World” through extraordinary destinations, culinary excellence, intuitive service, luxurious accommodations, and stunning design. In 2020, Celebrity Cruises won over 160 awards in the leisure, travel, hospitality, innovation, and cruise line categories. The company is inclusive and celebrates talent across the board – from gender equality to diversity of crew and guests, including hosting the largest Pride at Sea celebrations. The brand cares about its people, guests, and the environment and has strong stories to tell in all these areas.

Position Summary

The Commercial Planning Analyst is responsible for the delivery and maintenance of the organisation’s business reporting of key revenue metrics to ensure maximisation of guests and revenue for the Celebrity Cruises brand in Australia & New Zealand. The position has responsibility for reporting and interpretation of business performance at a local product level as well as providing insights and reporting on performance of our globally deployed ships to achieve the market’s annual guest and revenue plan.





Key Responsibilities

- Business analysis – responsible for preparing / updating the weekly performance reporting including the weekly trading meeting and the sailing level performance summary, continually improving reporting to be more efficient and to drive further insights.
- Pricing Analysis – continual review (weekly/monthly) of the booked APD (Average Per Day) position vs forecast and report key findings and opportunities/risks to the revenue team to help shape pricing and inventory decisions. Provide concise summaries of recommended changes to the North America Revenue Team.
- Competitor Pricing – monitor competitor pricing and promotions, reporting on trends to the North America Revenue Team and senior management.
- Market Sourcing – continual review of market performance against the annual sourcing plan. Provide concise summaries of changes to sourcing requirements between forecast rounds and make recommendations to optimise the rest of world sourcing mix based on itinerary, sailing length, and proximity to sailing.
- Channel Analysis – perform analysis on channel performance and share against track and forecast. Review channel share at sailing level and provide concise summaries back to the business on what this means for the remaining guests we need to book.
- Track Performance & Analysis – continual review of booking performance vs. track, identifying any sailings that require additional focus. Own the optimisation of the future track curve through booking window analysis (both passenger and APD) overlayed with promotional and strategic initiatives, communicating changes and working with Miami to ensure load success. Recommend and implement improvements to the local track override model.




- Retention Analysis – develop a positive understanding of retention rate models and the impact on the booked position. Be the first line of defence in identifying any unexpected movements in our booked position that could be driven by unexpected retention behaviour. Work with the Commercial Director to investigate further.
- Promotional Reporting Analysis – provide regular analysis on booking performance in relation to the promotional strategy, including key promotional periods (e.g. Black Friday), strategic partnerships, and specific product‑focused promotional offers.
- Annual Operating Plan – provide strategic insights and performance analysis to Senior Management as part of the Annual Operating Plan process, supporting the overall strategic goals of the business for future years.
- Liaise with Miami – establish and maintain successful relationships with peers in Revenue Management, Revenue Planning, and International Business Performance teams in Miami to understand live projects and advocate for the Australia office. Work with Miami Revenue Strategy & Commercial teams to adopt the latest reporting tools and/or request resourcing to support local business.
- Perform other duties as required.

Experience / Knowledge & Skills

- Experience gained within the travel industry is preferred.
- Proactive and positive way of working.
- Commercial vision and a highly analytical approach.
- Developed strategic and business analysis skills and effective decision making.
- Highly numerate, able to work with mathematical concepts such as probability, percentages, ratios, etc.
- Proven experience using data visualisation tools (e.g. Power BI).
- MS Excel advanced level.
- SQL experience is preferred.
- Strong personal organisation required and ability to work to deadlines.
- Demonstrated ability to communicate, present and influence credibly.
- Ability to demonstrate sound judgment and resourcefulness in decision making and problem solving.

Qualification and Education

- Bachelor’s degree in business, analytics, or finance related topic.
- 2 years in an analytical, financial, or commercial role.

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📌 Commercial Planning Analyst (North Sydney Council)
🏢 Royal Caribbean Group
📍 North Sydney Council