NAB is looking for a Fraud Assist Analyst to join their team in Melbourne. This full time role involves answering up to 40 inbound calls per day from customers impacted by fraud while providing guidance and support. The first 12 weeks involve on-site training before transitioning to a flexible hybrid work arrangement.
The ideal candidate will have proven customer service experience and a strong ability to manage challenging situations with empathy. A structured work environment and strict adherence to schedules are necessary for success in this role.