Overview

We are seeking an Experience Design Manager to lead transformative initiatives within the Enterprise Performance Group, enhancing service experiences across the University of Melbourne.

Key Responsibilities

- Lead strategic design operations and set guidelines for experience design.
- Oversee human‑centred design practices, including user journey management.
- Develop and govern experience design initiatives such as service blueprints, journey maps and digital experience principles.
- Provide leadership advice and drive capability uplift across the University.

Qualifications & Requirements

- Extensive experience as a design leader in experience or service design.
- Strong background in user research, interaction design and journey mapping.
- Demonstrated analytical and problem‑solving skills with a systems‑thinking approach.
- Experience leading cross‑functional teams and facilitating workshops.
- Excellent interpersonal and communication skills for stakeholder collaboration.
- Growth mindset, empathy,



curiosity and resilience.

Employment Conditions

Full‑time, Salary: UOM10 – $156,480p.a. (pro‑rata for part‑time) plus 17% super. Flexible hybrid work environment. Visa sponsorship not available; requires current valid work rights for Australia.

The successful candidate must hold a current Working With Children Check (WWCC). If not, the WWCC will be issued during onboarding.

Benefits

- Generous leave provisions
- Salary packaging
- Health and well‑being services
- Discounts on graduate courses

Equal Opportunity Employer

The University of Melbourne is an Equal Opportunity Employer and a child‑protected organisation. We are committed to providing a barrier‑free and inclusive recruitment process and reasonable adjustments throughout the application and interview stages.

Application Closing

Applications close on 13th November 11:55pm.

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📌 Experience Design Manager (Parkville)
🏢 UOM University of Melbourne
📍 Parkville