CUSTOMER SERVICE ENGINEER - Field based in Sydney Australia

We are now seeking an experienced Customer Service Engineer to be based in Sydney. This is a fantastic opportunity to join a market leading company in a key customer-facing position.

Responsibilities

- Repair and maintenance of complex scientific and analytical instrumentation
- Perform installation of equipment from delivery to sign-off.
- Perform diagnoses and support remotely.
- Keep customers well informed and appropriate personnel on any open issues.

Qualifications

- Educated in a relevant subject such as Electronic/Electrical Engineering, Advanced Diploma and above.
- At least 2 years of experience in customer support or in technical support
- Experience in precision mechanics.
- Excellent customer-relationship skills.
- Excellent communication skills.
- Good technical hands‑on skills and abilities to work with tools (toolkit).
- Able and willing to travel, 50% - 60% of your time, across Australasia.
- Ability to solve problems.
- Ability to make sound decisions under stressful conditions.
- Politeness and diplomacy.
- Good organizational and planning skills.
- Great sense of initiative and ability to work with people at different hierarchical levels.




- Be able to work independently in the field and as part of a team.
- Passionate about customer service.

Preferred Qualifications

- Background in XRF or XRD will be a strong asset.
- NSW or other states radiation safety license.
- Experience with other analytical equipment would also be an advantage.

Mandatory Requirements

- Must be a permanent resident or citizen of Australia.
- Must have a valid passport and Australian driver's license.

Compensation and Benefits

- Competitive salary + bonus + car allowance or company car.

Equal Opportunity Employer

Malvern Panalytical, Micromeritics & SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is significant to us.

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📌 Customer Services Engineer-3 (City of Sydney)
🏢 Malvern Panalytical
📍 City of Sydney