Customer Operations Manager
Bendigo | $80,000–$95,000 + Super

Here's your chance to take the reins of a critical operations function within one of regional Victoria's true FMCG success stories, a proudly Australian, family-founded business that's grown from humble beginnings into a major force in food manufacturing, now supplying fresh product to the country's biggest retail names.
This is more than a customer service role. You'll be the operational heartbeat connecting sales, warehouse and logistics, the person major retail partners rely on to keep product moving flawlessly from order to delivery. If you thrive on solving problems before they become issues and love leading a team that genuinely makes a difference, this is your seat at the table.

The Role
Reporting into senior leadership, you'll take ownership of the end-to-end customer order and fulfilment function, leading a high-performing Customer Operations team and acting as the trusted link between the business and its key retail partners.
You'll be responsible for:

- Owning the full order lifecycle — from placement through to on-time, in-full delivery
- Driving DIFOT/OTIF performance and service excellence across major accounts
- Leading, coaching and developing a high-performing operations team
- Acting as the go-to escalation point for delivery issues, shortages and claims
- Partnering closely with Sales, Warehouse and Logistics to keep everything running like clockwork
- Championing continuous improvement across systems, processes and ways of working
- Keeping communication sharp, proactive and clear — with customers and internal stakeholders alike
- Ensuring rock-solid compliance with logistics, safety and OH&S; standards

About You




You're a hands-on, solutions-first leader who's spent time in customer operations, supply chain or logistics within a fast-moving, high-volume setting — and you know what good looks like when it comes to major retail partnerships.
You'll bring:

- Solid experience in FMCG or high-volume manufacturing
- A track record leading customer service or operations teams
- Confidence working with major retail accounts (think Coles, Woolworths, Aldi)
- Strong stakeholder management and communication skills
- A genuine passion for improving processes and driving efficiency
- Sharp organisational skills and the ability to juggle competing priorities
- A solid grasp of logistics and compliance fundamentals

What's on Offer

- $80,000–$95,000 + Super
- The chance to join a well-established, growing and genuinely well-regarded business
- A collaborative, fast-paced environment with real cross-functional exposure
- A role where your fingerprints will be all over process improvements, team performance and customer outcomes — this isn't a role where you'll be a small cog in a big machine

If you're ready to bring your leadership and operational know-how to a business that's proud of its people, its product and its place in the community, we'd love to hear from you.

For more information or to apply please email ••••@millerleith.com.au

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📌 Customer Operations Manager (Bendigo)
🏢 Miller Leith
📍 Bendigo