L&R; Group—is a team dedicated to managing facilities communities love—we are seeking enthusiastic individuals to join us at the iconic Lake Talbot Water Park and the bustling Narrandera Sports Stadium. In this role, you will help deliver exceptional experiences, maintain top-tier facilities, and support the vibrant local community. This is your chance to kickstart an exciting career with a dynamic, community-focused team!

This position is responsible for delivering exceptional customer service, maintaining a child-secure environment, coordinating facility operations, and ensuring all programs and activities run efficiently. This role supports the Facility Manager and requires professionalism, strong communication skills, and the ability to handle various tasks, including customer interactions and program coordination

WORK TASKS + RESPONSIBILITIES

- Coordinate facility bookings and programs.

- Update and manage the booking system software accurately.

- Become an expert, continually improving and learning the facility software.

- Complete program and activity work tasks, including scheduling.

- Respond to customer queries in a timely and professional manner.

- Book, deliver, and promote company community activities and Waterschool programs as per company process.

- Build and maintain strong relationships with stakeholders, including schools, swim clubs, and sporting groups.

- Conduct regular marketing and promotional activities for the facility.

- Maintain programs and activities occupancy and capacity rates.

- Follow the advertising and marketing process, including social media posts, internal posters, member emails, and monthly newsletters.

- Support management by fostering positive workplace relationships.





- Maintain a thorough understanding of the Facility’s Emergency Action Plan.

- Assist with cleaning and maintenance tasks as outlined in daily work routines.

- Perform additional duties during shifts to support staff and management.

- Communicate effectively with staff and members.

- Provide exceptional customer service at all times.

- Ensure a child-safe environment in accordance with national child safety principles.

- Maintain a professional presentation at all times.

- Handle customer complaints and requests professionally.

- Perform cash handling duties accurately and securely.

- Adhere to all company policies and procedures.

- Instruct, lifeguard, teach, and referee as required, maintaining relevant qualifications.

- Maintain employee and management focus points.

- Comply with facility safety protocols, training requirements, and document control procedures.

- Take reasonable care for your own health and safety, as well as that of others.

- Ensure a consistently clean, neat, and qualified appearance.

This list is not comprehensive, and the Facility Manager may assign additional responsibilities as needed.

PERSONAL SKILLS

- Strong integrity and work ethic

- Excellent problem-solving abilities, especially with complex issues.

- High level of customer service.

- Proficient computer skills.

INDUSTRY QUALIFICATIONS + CLEARANCES

- WWCC + National Police Check.

- Pool Lifeguard.

- Cert III or IV Community/Sport/Aquatics Recreation.

- Swim Teacher/Foundation Coach.

- Aqua Fitness (preferred).

ONBOARDING AND INHOUSE TRAINING

- Employee Handbook - Employment + General Ops

- Operations Manual (per Centre)

- Employee site induction and training

- Required TANDA training

📌 Facility Co-Ordinator (Narrandera)
🏢 Leisure and Recreation Group
📍 Narrandera