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Explore your next opportunity at a Fortune Global 500 organization. Envision cutting-edge possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Main Duties and Responsibilities

- The Operations Coordinator is responsible for monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines.

- Work with our operating system “Maestro” to Plan, execute and monitor import & export shipments

- Coordinate collections, deliveries, drop offs and recoveries with other departments / Marken Offices / Agent and drivers.

- Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries.

- Process temperature sensitive shipments designed for the special requirements of the Cold Chain transportation processes

- Prep and maintain temperature controlled shipments as required.

- Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries.





- Confirm that every recovery is complete by matching the information against the manifest during reception process.

- Provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office.

- Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly.

- Confirm that the shipment is OK to Send to final destination and obtain Master Airway Bill “MAWB” consignment instructions.

- Define the best possible route to dispatch the shipment to its final destination.

- Condition shipments as required and update the proper milestones in Maestro.

- Obtain a booking with the airline and consign the MAWB as instructed.

- Enter the Route Leg for International Flights.

- Send the Alert through Maestro.

- Coordinate with Dispatch the drop off to the Airline as per the respective SOPs.

- Use Daily Schedule Report and update Maestro with all departures from the airport

- Handling of irregularities

- Perform additional administrative work as deemed necessary.

Qualifications

- Professional experience in customer service operations, preferentially in the international air freight, logistics or distribution.

- Preference for existing knowledge and experience of the pharmaceutical and clinical trial industry

- Commitment to quality and attention to detail

- Strong customer focus

- Team player / self-dependent / motivated to succeed

- Proficient in MS Office / Excel / Word

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

📌 Operations Coordinator (Athol Park)
🏢 Ups
📍 Athol Park