Why Join Us?

- Join a global leader in claims management and restoration services
- Long-term career development opportunities within Crawford
- Exposure to supplier performance, analytics and stakeholder management
- Collaborative and supportive team environment
- Versatile working arrangements to support work-life balance

About You

You're a highly organised and analytical skilled who enjoys working with data, identifying trends and building strong stakeholder relationships. You thrive in a fast-paced environment and take pride in delivering accurate, high-quality outcomes.

You might currently work in:

- Supplier Support or Supplier Coordination
- Account Support or Account Management
- Insurance Administration or Operations
- Claims Support or Service Delivery
- Performance Reporting or Business Support

We're looking for someone who:

- Has experience within insurance or a related service-based environment
- Demonstrates strong analytical and problem-solving capability
- Has advanced attention to detail and reporting accuracy
- Builds rapport quickly and communicates effectively with stakeholders
- Is proficient in Microsoft Excel and Microsoft Word
- Takes ownership and consistently delivers quality outcomes

The Opportunity

As a Supplier Performance Support Coordinator, you will support the Supplier Performance team in delivering reporting, compliance, scorecards and supplier performance initiatives across Contractor Connection's national supplier network.

Your responsibilities will include:

- Support preparation and delivery of supplier scorecards and reporting




- Analyse supplier performance data and identify trends and risks
- Assist with supplier performance reviews and improvement plans
- Track supplier outcomes against agreed performance measures
- Produce operational reporting and Blueprint compliance reporting
- Maintain supplier records and support data integrity
- Assist with supplier escalations and stakeholder communications
- Support service delivery against agreed SLAs and client standards
- Build strong relationships with suppliers, adjusters and internal teams

Requirements

Essential

- Experience within the insurance industry
- Experience in administration, support coordination or account support
- Strong analytical and problem-solving skills
- Advanced Microsoft Excel and Microsoft Word skills
- Excellent communication and stakeholder management skills
- Strong attention to detail and organisational skills

Desirable

- Knowledge of insurance builders and restoration contractors
- Exposure to supplier performance, compliance or operational reporting
- Experience working with service provider networks or supplier relationships

Ready to Take the Next Step?

Apply with your resume and a short cover letter outlining your experience and what excites you about this opportunity.

Additional Information

- Employment is subject to a national police check
- Applicants must be Australian or New Zealand citizens or permanent residents
- Crawford is committed to creating an inclusive workplace where all employees feel valued, respected and empowered to succeed

📌 Supplier Performance Support Coordinator (New South Wales)
🏢 CrawfordAustralia
📍 New South Wales