Position Function and Event Support Officer

Work Location Civic Centre, 23 West Street

Directorate Community Services

Section Economic and Community Development

Reports to Events Coordinator

Hourly Rate $36.135526 + casual loading

Classification Level 1, Mount Isa City Council Certified Agreement 2024

Engagement Type Casual, ongoing

POSITION OBJECTIVE

To provide the highest standard of service to all the customers ensuring the needs of the customers are
met in a timely, accurate and productive manner.

POSITION REQUIREMENTS

- Strong customer service skills including the ability to deal with customer complaints.
- Sound organisational and time management skills.
- Demonstrated knowledge of Workplace Health and Safety and food preparation guidelines.
- Ability to work well in a small team environment.
- Experience in an equivalent position desirable.
- Current “C” class manual Driver’s Licence or ability to acquire a licence prior to commencement

desirable.

- Current Responsible Service of Alcohol Certificate (RSA) desirable.

KEY RESPONSIBILITIES

This position is responsible for the following areas and includes but is not limited to:

- Provide the highest level of customer service to all visitors and members of public.
- Provide and maintain high level of confidentiality.
- Actively contribute to the team and promote best practice.
- Maintain professional standards and integrity.
- Contribute to the promotion of the image of Mount Isa City Council.
- Beverage preparation.
- Ensure food hygiene and health and safety regulations are adhered to at all times.




- Event set up requirements, moving of chairs, tables or decorations.
- Table service duties.
- Handle money and credit cards.
- You are required to follow any other lawful and reasonable directives provided by your

Supervisor or more senior officer.
Out-of-ordinary hours work may be required. Council reserves the right to change these duties at any time.

KEY PERFORMANCE INDICATORS

- All assigned tasks completed professionally and on time.
- Accountable for positive health and safety practices.
- High level of confidentiality maintained.
- High level of customer service evidenced.
- High level of participation and commitment to team outcomes.
- Consistently displays a good attitude.
- Other targets as outlined.

WORK HEALTH AND SAFETY

All employees of Council have an obligation to comply with Work Health and Safety legislation including
Council’s Work Health policies, procedures, and work instructions.

WHAT’S IN IT FOR YOU?

When joining Mount Isa City Council, you are provided with pathways and opportunities to grow and
achieve your potential. Eligible employees can access our Employee Assistance Program, elect to join
our free Immunisation Program, and enjoy sporting reimbursement opportunities.



Full-time
employees receive 5 weeks annual leave (pro-rata to part-time employees, not applicable to casual
employment) to enjoy time outside the workplace!

WE AT ISA…

We consider our values vital in how we serve our community. Mount Isa City Council’s values are Integrity,
Service and Accountability.

INTEGRITY SERVICE ACCOUNTABILITY

HOW TO APPLY

What to include in your application:

Please provide the following information to the panel to assess your suitability:

- Write a maximum 2 pages on how your experience, abilities, knowledge and personal qualities

meet the position requirements of the role.
- Your current CV or resume, including two referees who have a thorough knowledge of your

capabilities, work performance and conduct within the previous two years.

Submitting your application:

- Submit online at: https://www.mountisa.qld.gov.au/current-vacancies; or
- Email Human Resources on [email protected]
- Both word and PDF are accepted file formats.

Please note that:

- Council undertakes a range of checks and assessment methods to assist in selection, including

criminal history checks, pre-employment medical etc.
- Mount Isa City Council is an Equal Employment Opportunity employer. Council strongly

encourages all suitable applicants to apply for this role.
- Applicants must be eligible to live and work within Australia.

Creation Date 14 March 2023

Review Date 4 March 2024

Contact Manager, Economic and Community Development

Closing date

📌 Casual Function and Event Support Officer (Mount Isa)
🏢 Mount Isa
📍 Mount Isa