Department Overview: Client Solutions – Technical Services - Act as a liaison between the dealership and Caterpillar on product issues, contributing to interim and permanent containment actions.

Roster – 5 Days on, Monday to Friday 8.5 Hrs / Day (including meal break)

What You'll Do:

- Lead a team of technical experts in support and troubleshooting advice to internal and external stakeholders
- Act as the key liaison between the dealership and Caterpillar for technical issue management and escalation
- Mentor and develop team capability through knowledge share, coaching and collaboration
- Maintain accurate records within technical database
- Support workload management, team development, and operational priorities to meet business objectives

Skills & Experience:

- Trade qualification in heavy equipment repair or related field preferred
- Robust technical and product knowledge of Caterpillar equipment and operating systems would be advantageous
- Demonstrated leadership experience within a dealership, technical support, or supervisory environment
- Excellent diagnostic, analytical, communication, and stakeholder management skills
- Project management skills and experience highly desirable
- Ability to manage competing priorities and deliver outcomes within tight deadlines
- Intermediate computer literacy skills, including MS Office applications

Our Benefits include, but are not limited to:





- Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
- Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
- Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
- Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 5856

📌 Technical Service Supervisor (Guildford)
🏢 Westrac
📍 Guildford