Processing Support Officer-Operational Excellence (Temp Opportunity to 1.10.27)
Organisation/Entity: Transport For NSW
Job category: Projects

Job location:
Parramatta, NSW, AU, 2150

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Job reference number: 110070
Employment type: Fixed Term Full-Time
Salary range: $95543.0-$100405.0
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Your career path could surprise even you, there's so much variety.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:
Work as part of a team delivering program enquiry responses, application and form processing, data analysis, database management, correspondence preparation, and system‑issue investigation to support accurate and consistent regulatory program operations

Act as the first point of contact for compliance alert enquiries, processing applications, analysing and interpreting data, investigating and resolving monitoring system issues.

You will prepare routine and complex correspondence, track confidential file movements, and support high‑quality investigations and audit activities.

You will also support the team in identifying trends, analysing information and providing insights to inform continuous improvement initiatives and enhance business performance.





Success in this role requires strong attention to detail, sound judgement, and the ability to effectively manage competing priorities in a high-volume workplace.

You will contribute to accurate and efficient processes, processes, maintain stronger data integrity and confidentiality, and deliver a high standard of customer service while building productive relationships to resolve issues and support program outcomes.

Please note this is a Temporary full-time role until 1 October 2027 and can be undertaken from a TfNSW Office located in Parramatta, Newcastle or Grafton.

For more information on this position and business unit, view the role description and information pack.

About you

Your investigative capability, data analysis skills, strong accuracy in high‑volume data entry, and experience using and maintaining information management systems formed across frontline service, administrative processing, regulatory, or database‑driven environments will see you excel in resolving complex issues, overcoming challenges such as tight deadlines and multi‑stakeholder enquiries, and bringing reliable, detail‑focused and compliant processing practices to lead to accurate records,



timely responses and strengthened program operations.

You’re recognized as a dependable, analytical and customer‑focused team member, skilled at interpreting data, solving issues and preparing clear correspondence, experienced in database management, problem‑solving, stakeholder liaison, high‑volume processing and applying legislation appropriately.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Sunday 9th August 2026

For more information about this role, please contact [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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📌 Processing Support Officer (Parramatta)
🏢 Transport For Nsw
📍 Parramatta