Technical Support Officer - Education

Position Details
Ozcom Technology Group is seeking a Technical Support Officer (EDU) Technician contract position for 38 hrs per week to deliver ICT support services onsite to our Managed Service school in the Moorabbin/Mentone area.

As a Technical Support Officer (EDU), you will be required to support our schools and corporate users onsite as part of our Information and Communication Technology (ICT) managed services. this is an chance to expand your IT skills in various areas (including Servers, Network Switching, iPad Management, Chrome OS, Windows, Mac OSX).

Key Roles:

- Working directly onsite with schools to support our managed services offering and providing technical support to staff/students/guests
- Maintain and provide user support for all Windows Desktop Computing and peripheral equipment, including Desktops, Printers, Scanners, Video Conferencing.
- Maintain and provide user support for all Apple Devices, including iMacs, MacBook’s, iPads using MDM Software
- Monitor and log incident and service requests within operations software and escalating where necessary.
- Installation of new equipment at customer sites.
- Local Area Network (LAN) Administration.
- Perform general repairs and preventative maintenance tasks
- Work under guidance of our Management Dept. and Service Delivery Manager
- Supporting (with guidance) the deployment and support of Department ICT projects and government initiatives.

Essential Skills:

- Understanding of core services including Active Directory,



Group Policy, DHCP, DNS & Print as well as cloud solutions such as Google Apps, Papercut.
- Windows Server Technologies
- Ability to troubleshoot and fault find through systematic processes of observation and elimination.
- Able to document technical procedures and follow documentation of others.
- Handle a range of concurrent jobs and changing priorities.

Personal Attributes:

- Motivated, self-starter; able to work autonomously, or as part of a team as the work dictates.
- Resourceful - able to find and research information in order to derive appropriate solutions to problems.
- Be able to work effectively with little direct supervision.
- Methodical and effective approaches to problem solving.
- A good communicator.
- Capable of working within established guidelines.

To Apply

1. Applicants must hold/obtain a valid Working with Children Check (WWCC)

2. Applicants must have education sector IT Technical Experience.

3.Applicants MUST be a Australian permanent Resident

(please submit your interest ASAP for processing). If shortlisted - you will be contacted

Pay: From $35.00 per hour

Application Question(s):

- Do you currently hold a WWCC (Working With Children Check) ?
- are you a permanent resident of Australia?
- Please indicate total number of years you have been employed/experience in the IT industry ?
- Please indicate total number of years you have been employed and/or experience in the education IT sector ?

Work Location: In person

📌 Technical Support Officer - Education (Epping)
🏢 OZCOM TECHNOLOGY GROUP
📍 Epping