Reports To: General Manager, People

EGM, GM, Care Managers, CCC,

Payroll, Employees, Volunteers,
Supervising: TBC Liaises With:

Residents

Our Vision: Care without Compromise

Our Mission: “Mayflower with staff works as one to enhance quality of life choices in all

aspects of care delivery”

Our Values: Compassion We care for those in need with empathy and understanding

Excellence We strive for quality and distinction

Integrity We are honest, ethical and sincere

Respect We recognise the value, uniqueness and dignity of every

Position Purpose: The People Business Partner acts as a strategic advisor and operational partner
to business leaders, supporting the achievement of Mayflower’s goals through
employee relations and people management initiatives. The People BP will be a
trusted advisor for people-related activities including manager capability uplift,
managing performance management, employee relations matters and
employee wellbeing.

The role also includes supporting WorkCover and injury management
coordination across sites to maintain compliance and assist with timely return-
to-work processes.

The role is based out of the corporate Head Office while supporting all
Mayflower facilities through regular on site presence

Qualifications and • A tertiary qualification in Human Resources; Business; Management or

requirements: a related business discipline.

- Police Check

Key Selection Criteria

Essential

- Demonstrates application of contemporary HR strategies, policies and best-practice

frameworks supporting organisational and employee performance.

- Accurately interprets and applies industrial instruments and legislation to advise management

and staff, achieving compliant and fair outcomes.
- Builds and sustains strong, trusted relationships with leaders and employees, evidenced by

positive feedback and proactive collaboration on HR matters.
- Provides effective coaching and guidance to managers and staff, resulting in improved

performance management capability and outcomes.
- Robust written and verbal communication skills, including well developed negotiation and

influencing capabilities.

Care without Compromise_People Business Partner July 2026

Position Description – People Business Partner

Desirable

- Experience working in Aged Care and/or Not for Profit environment.

Key Accountabilities





Compliance • Monitor legislative and industrial relations changes to ensure ongoing
compliance with Fair Work, WHS, and privacy requirements.

- Develop, implement, and regularly review HR policies and procedures to

align with legal and organisational obligations.
- Conduct or support compliance audits, maintain accurate employment

records, and manage workplace investigations as required.
- Advise and coach managers on employment law, people related issues,

and risk mitigation to promote ethical and compliant practices across the
organisation.

- Monitor and ensure compliance with all relevant WorkCover and

workplace injury legislation, as well as broader HR, industrial relations,
and occupational health and safety laws.

Policy and • Improve and standardise HR operations, policies, and practices across all
Processes sites, supporting process efficiency and organisational goals.

- Coordinate end-to-end claims management for WorkCover, including

injury notification, claim lodgement, liaison with insurers, and claims
closure.

- Support continuous improvement of all HR and WH&S; processes,

identifying opportunities for automation or system enhancements.

Reporting • Utilise people analytics to monitor people and culture, informing strategic
P&C; projects and decision-making.

- Report on the progress and success of wellness, safety, and change

initiatives as required

Skills and • Excellent written and verbal communication skills for drafting policies,
competencies coaching staff, delivering training, and managing sensitive claims.

- High level of organisational skills, with a focus on confidentiality, attention

to detail, and effective time management.
- Demonstrated capacity to provide informed and constructive input and

feedback to team discussions and assist with and support other staff in
dealing with issues.

- Knowledge of employment, WorkCover, and health and safety laws, with





demonstrated ability to interpret and apply legislative requirements.

Stakeholder • Develop and maintain highly effective stakeholder relationships with
Relationships Managers and team Leaders.

- Deliver value-added service to management and employees that align

with Mayflower’s strategic and business objectives.
- Coach and support managers in handling people management and change

processes.
- Works as part of a collaborative team where the focus is on People

providing the highest quality service to our stakeholders, including
assisting other team members when required.

- Act as the primary HR and WorkCover advisor to managers, providing

coaching and guidance on injury management, compliance, and employee
relations.

Care without Compromise_People Business Partner July 2026

Position Description – People Business Partner

Projects • Lead or participate in People projects such as policy reviews,
WHS/wellness initiatives, and system implementation.

- Contribute people data and HR insights to wider organisational

transformation, workforce planning, or cultural change initiatives.

Work Health • Support Mayflower’s work health safety and return to work processes
Safety including assisting with committee meetings, communications, reporting and

compliance matters.

- Comply with the OHS Act 2004 including:

o Take reasonable care to ensure your own safety, not place others at risk

by any act or omission, follow safe work practices and procedures, use
and care for equipment as instructed, not wilfully and recklessly
interfere with safety equipment, report hazards and injuries, and
cooperate with Mayflower to meet OHS obligations.

Key Performance Indicators

- Review, revise and implement People policies and procedures to ensure alignment with legal

and organisational obligations.
- 100% on time completion for injury notification to claims closure and claims managed in

compliance with legislation.
- Managers coached on employment law and risk mitigation, with satisfaction or effectiveness

feedback scores.
- Provision of expert advice to Managers and employees on matters of recruitment,

performance management, employee relations, policies and procedures
- Support and coach managers including staff counselling, performance management,

Workcover and others

📌 People Business Partner (Pascoe Vale)
🏢 Mayflower
📍 Pascoe Vale