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Desk Designation: Hybrid
Job Req ID: 2033
Type of Contract: Permanent Full time
Mersen is a global expert in electrical specialties and advanced materials for high-tech industries.
Present in 33 countries with 50 industrial sites and 18 R&D; centres, Mersen develops custom solutions and supplies key products to meet the new technological challenges that will shape tomorrow's world.
For more than 130 years, Mersen has been constantly innovating to support and satisfy its customers' needs with the same high standards.
Be it in wind power, solar power, electronics, electric vehicles, aeronautics, space or countless other sectors, wherever technology is progressing, you will always find a bit of Mersen.
Main duties
Spends majority of time interacting with customers.
> Assessment indicator : Nb contacts / Week
Answers customer requests timely and comprehensively. Analyzes and understand the customer’s technical need. Provides in-depth technical advice to assist potential customers in designing their parts for the specific characteristics of Mersen products. Contributes to the drafting of specifications..
> Assessment indicator :
Negotiates terms and conditions of orders within delegation
< > Assessment indicator : Success rate
Issues timely customer visit reports in the CRM.
> Assessment indicator : Timeliness of Reporting
Collaborates with internal partners to provide adequate solutions and service to customers.
> Assessment indicator : Customer Satisfaction
Contributes to building the sales budget.
> Assessment indicator : Sales Budget
Ensures on-time payment from customers.
> Assessment indicator : Overdue Payments (value and %)
Displays deep knowledge of products / solutions portfolio.
> Assessment indicator : Customer Satisfaction
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. The job titles do not mean the male variant but stand for the gender-neutral designation of the profession according to wikipedia. People are welcome regardless of gender, origin, sexual orientation, and religion.