Metaweb Pty Ltd provides B2B technology solutions across website design and development, mobile app development, customized software, automations and more. Our clients range from government to light industry, professional services to retail. Our goal is to help our clients reach current horizons by powering their operations with intelligent technology solutions.

We are now seeking a full-time ICT Business Analyst to drive B2B sales to existing and new clients across our full range of products and services.

The ICT Business Analyst will be responsible for:

· Gathering and documenting business requirements by meeting with clients to understand their website, hosting, domain and digital marketing needs, and converting these into clear specifications and tasks for internal teams.

· Coordinating the delivery of digital projects by working with website development, design, SEO, Google Ads, Google Business Profile and support teams, tracking progress and ensuring work is completed in line with business requirements and deadlines.

· Reviewing business processes and coordinating issue resolution by managing website, hosting, DNS, SSL and related technical requests, communicating with clients, coordinating escalations and maintaining accurate project documentation.

· Supporting business operations and continuous improvement by coordinating priority client work, preparing reports, assisting with process improvements, providing guidance to junior staff and collaborating with stakeholders to improve service delivery.

Tasks will include:

· The main responsibilities of this position include supporting business analysis, client coordination, technical delivery and digital marketing operations across the organisation.

· The employee is responsible for gathering and documenting client requirements,



translating them into clear internal tasks, coordinating with website development and support teams, and assisting with project delivery follow-up.

· The role also involves client communication, including explaining technical matters, obtaining required access, following up on outstanding information, and supporting client queries across websites, hosting, domains, SEO, Google Ads and Google Business Profile.

· The position supports website, hosting and domain related matters, including coordination around DNS, SSL, access, server-related queries and escalation of more complex technical issues where required.

· The employee also assists with SEO, Google Ads and Google Business Profile coordination, including access management, billing support, reporting support, client follow-ups and internal team coordination.

· In addition, the role includes supporting escalation management, coordinating with multiple internal teams, assisting with training and guidance for junior staff,

and helping ensure client work is completed in line with business priorities and service standards.

To fill this key role, we require a person with:

· Bachelor or higher degree in Information Technology, Business Information Systems, Digital Technology, Computer Science or a closely related field.

· At least two years of practical onshore experience in Australia,



preferably within a digital agency or technology services environment. Experience in managing client accounts on an ongoing basis

· Possess practical knowledge across multiple service areas, including website support, hosting, domains, DNS, SSL, SEO, Google Ads, Google Business Profile, client requirement gathering, technical coordination and internal team follow-up.

· High level interpersonal, communication and client presentation skills to liaise effectively with a wide variety of stakeholders to understand client requirements, communicate with non-technical clients, coordinate with internal technical and marketing teams

· Excellent time management and organisational skills

· Ability to manage pipelines effectively and manage complex matter escalations effectively

·Ability to work across multiple digital service areas.

For this full time (38 hours/week), office-based role, we are offering a package consisting of a base salary of $80,000/= plus superannuation

We provide the following perks:

·Weekly lunch and drinks at the office.

·Paid leave on your birthday

·Telco bill subsidy of up to 100%.

·We invest up to $5k in your learning and development during your tenure

·Free tickets to SCG members’ pavilion

·Free box tickets to Big Bash League games

·Free or discounted movie tickets and shopping vouchers

·Tenure and loyalty leave: 3 extra days’ leave upon completing 3 years and 5 extra days’ leave upon completing 5 years with us

·Monthly and yearly staff recognition and awards.

Submit your application with detailed resume and references to [email protected]

Pay: $80,000.00 per year

Application Question(s):

- What is your Visa Status ? (Temporary, PR or Citizen)

Work Location: In person

📌 ICT Business Analyst (Bella Vista)
🏢 Metaweb
📍 Bella Vista