The Victorian Ombudsman (VO) provides a free, independent, accessible and impartial service to the public. Our purpose is to ensure fairness for the public in their dealings with the Victorian public sector, to improve public administration, and engage within both public organisations, the government sector and the broader community. The Ombudsman Act 1973 (Vic) is the governing legislation.
The VO’s role is to ensure that the services of state and local government, and other public organisations are delivered in a fair and reasonable manner that is compatible with the Charter of Human Rights and Responsibilities Act 2006 (Vic) and that human rights have been taken into consideration in decision making.
About this role
The Senior Conciliation Officer (SCO) is an advanced practitioner and internal expert in conciliation and Alternative Dispute Resolution within the Victorian Ombudsman's Complaints Group. The SCO leads complex conciliations, develops and refines the VO's conciliation function, coaches CROs in conciliation practice, and acts as an escalation point for complex and high-risk matters. The SCO plays a key role in embedding best-practice complaint resolution, quality assurance,
systemic issue identification and a culture of continuous improvement within the Complaints Group.
Core to your success in this role is the ability to obtain a strong understanding of the Ombudsman Act 1973.
Please review the position description for full details.
How to apply:
Applications need to be submitted online via the ‘Apply Now' button.
To be considered for this role, you must include:
- a 1-page Cover Letter addressing the Key Selection Criteria.
- a Resume, no longer than 5 pages.
Applications close midnight Sunday 2 August 2026.
VO is an equal opportunity employer and is committed to providing an inclusive, accessible and protected work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process.
We encourage job applications from people of all genders, ages, religions, disability, LGBTIQ and cultures, including Aboriginal and Torres Strait Islander people.
VO is committed to supporting our employees work and life balance commitments. All requests for flexible working arrangements will be considered in line with operational requirements.
Employment at the Victorian Ombudsman is subject to:
- Criminal Record check
- Working with Children check
- Statutory Declaration
- Confidentiality Agreement
- Conflict of Interest check
Applications close Sunday 2 August 2026 at 11.59pm