- Hybrid working environment
- Clear progression pathway into a Client Success Manager role
- Collaborative team environment with close exposure to product, sales and marketi

Are you passionate about providing a positive, customer experience? Interested in innovation and tech? Apply today and kickstart your career in SaaS with a forward thinking, global ConTech team!

Company Profile - Construction SaaS
Our Sydney-based client builds software that's transforming how large-scale construction businesses operate. Their cloud-based platform replaces disconnected systems and manual processes with a single, centralised solution.
With over 350,000 users and strong traction across Australia and the UK, they've built real momentum in a sector that's overdue for change. The team is tight-knit, customer-centric and genuinely invested in growing the people in the team.

Job Description - Customer Experience Associate
As a Customer Experience Associate, you'll become an expert on the platform and be the first point of contact for clients - responding to enquiries, troubleshooting issues and making sure every interaction leaves people feeling supported.
You'll sit within the Client Success team, working closely with product, marketing and sales to improve the customer experience at every touchpoint. The pathway into a Client Success Manager role is transparent and proven, and they're looking for someone who wants to grow into it.

Role Responsibilities - Customer Experience Associate
In this Graduate Customer Success role, your daily tasks will include, but not be limited to:

- Responding to client emails and calls promptly and professionally




- Building and maintaining relationships with clients and internal stakeholders
- Creating client-facing materials including guides and training videos
- Delivering basic platform training and supporting demos and onboarding sessions
- Acting as the voice of the client internally - feeding back to product and contributing to testing and new feature rollouts

Role Requirements - Customer Experience Associate

- Any experience in a customer-facing or administrative role
- Self-motivated, proactive and comfortable working in a fast-moving startup environment
- A clear, confident communicator - written and verbal
- Genuinely curious about technology
- Detail-oriented and professional, with the ability to juggle multiple priorities
- Interest in property, construction or SaaS is a bonus!

Benefits of the Job - Customer Experience Associate

- A foot in the door at a fast-growing construction tech company with real market traction
- Clear progression pathway into a Client Success Manager role
- Collaborative team environment with close exposure to product, sales and marketing
- Sydney CBD office location
- The chance to make a real impact on how clients experience a platform used by hundreds of thousands of people
- Hybrid working environment

If you're passionate about people and curious about tech, we'd love to hear from you - apply now.

Give a Grad a Go is committed to being an equal-opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work; read our Diversity and Inclusion promise for more information about this.

INDAUS
SV | 1695859-1

📌 Customer Experience Associate (Sydney)
🏢 Give A Grad A Go
📍 Sydney