About the Role

We are looking for a highly motivated and responsible Centre Operations & Technical Specialist to join our team for the launch of our new Dreamskape Sydney location.

This role will work closely with the management team from the beginning of the setup process, learning all aspects of our business operations, systems, customer experience, and daily procedures.

As the Sydney Centre Manager will be responsible for overall centre performance, this role will provide strong operational support, assist with problem-solving, and ensure smooth daily operations when senior management is not onsite.

The ideal candidate is organised, hands-on, willing to learn, and able to work independently in a fast-paced entertainment environment.

Chinese speaking ability is required as the role will communicate with our head office and management team.

Key Responsibilities1. Centre Setup & Launch Support

- Work closely with the management team during the Sydney centre setup phase
- Learn Dreamskape’s operational procedures, systems, and customer experience standards
- Assist with preparing the centre for opening, including equipment setup, system testing, stock preparation, and staff readiness
- Support training and onboarding of new team members

2. Daily Operations Support

- Support the Centre Manager with daily operations and ensure smooth running of the venue
- Assist with opening and closing procedures
- Monitor customer service standards and staff performance
- Assist with resolving operational issues quickly and effectively
- Support the team during busy periods, weekends, and school holidays

3. Systems & Technical Support

- Provide first-level technical support for POS systems, booking systems, staff systems, and operational software
- Troubleshoot hardware, software, and network issues
- Assist with installation, configuration, and maintenance of equipment and systems
- Liaise with external suppliers and IT vendors when required




- Maintain records of technical issues and solutions

4. Staff Training & Support

- Assist in training staff on company procedures, systems, and customer service standards
- Ensure team members understand operational processes and safety requirements
- Support the Centre Manager with staff communication and daily coordination

5. Business Reporting & Analysis

- Work with the Centre Manager to collect operational data and prepare reports
- Monitor sales, customer feedback, booking trends, and operational performance
- Identify opportunities to improve efficiency and customer experience

6. Inventory & Equipment Management

- Assist with stock control and inventory management
- Monitor equipment condition and report maintenance requirements
- Coordinate with suppliers for repairs, replacements, or new equipment

7. Customer Experience

- Provide excellent customer service and support front-of-house operations
- Handle customer enquiries professionally
- Assist with resolving customer concerns when required

Skills & Requirements

- Fluent in English and Chinese (Mandarin Required)
- Solid communication and interpersonal skills
- Highly organised with strong attention to detail
- Comfortable learning new systems and technology
- Able to work independently and take initiative
- Problem-solving mindset with a hands-on attitude
- Previous experience in hospitality, retail, entertainment, operations, or technology support is preferred
- Must be available to work weekends and during peak periods
- Australian working rights required

Benefits

- Employee discount
- Opportunity to grow with a rapidly expanding entertainment brand
- Hands-on experience in launching and managing a new centre
- Close exposure to business operations and management
- Career development opportunities

Schedule

- Rotating roster
- Weekend availability required
- Penalty rates apply

Pay: $32.00 – $35.00 per hour

Benefits:

- Employee discount

Language:

- Chinese (Preferred)

Work Location: In person

📌 Centre Operations & Technical Specialist (Chatswood)
🏢 Dreamskape
📍 Chatswood