ICT Support Engineer

Location: Adelaide, SA

Employment Type: Full Time

Salary: AUD $78,000 – $80,000 per annum + Superannuation

About Us

Extron Australia is a leading provider of professional audiovisual (AV) technology solutions, delivering innovative products and technical support to customers across Australia. We are committed to providing outstanding Service, Support and Solutions while maintaining a reliable and secure ICT environment to support our national operations.

We are seeking an experienced ICT Support Engineer to join our Adelaide office and support the ongoing operation of our internal ICT infrastructure and Extron's network-based AV systems.

Key Responsibilities

Reporting to the National Technical Manager, you will be responsible for:

- Provide ICT support across Extron Australia's national offices, including troubleshooting hardware, software, operating systems and network-related issues.
- Analyse, diagnose and resolve technical issues relating to workstations, operating systems, software applications, network connectivity, email systems and security environments.
- Develop and maintain ICT support procedures, operational documentation and technical records to support business operations.
- Maintain ICT infrastructure documentation, hardware and software configuration records, and conduct system audits.
- Support the implementation of ICT infrastructure improvements, cyber security procedures and operational best practices.
- Assist with system testing, commissioning and fault-finding activities for integrated AV and ICT systems.
- Maintain and further develop the company's internal intranet using PHP, HTML5, CSS and JavaScript.
- Provide technical support for Extron products via telephone, email,



remote support and on-site assistance.
- Prepare technical documentation, operational procedures and user guides.
- Work closely with the National Technical Manager to support the ongoing reliability, security and performance of the organisation's ICT environment.

Skills and Experience

To be successful in this role, you will have:

- Bachelor's degree (or higher) in Information Technology, Computer Science or a related discipline.
- Experience supporting enterprise ICT infrastructure and end-user computing environments.
- Solid troubleshooting skills across Windows operating systems, networking, software applications and hardware.
- Working knowledge of TCP/IP networking, VLANs, subnetting and Power over Ethernet (PoE).
- Experience maintaining technical documentation and ICT operational procedures.
- Experience with PHP, HTML5, CSS and JavaScript would be highly regarded.
- Excellent analytical, problem-solving and communication skills.
- Ability to work independently while collaborating effectively with internal stakeholders.

What We Offer

- Competitive salary of AUD $78,000 – $80,000 plus superannuation
- Prospect to work with industry-leading AV and ICT technologies.
- Supportive and collaborative team environment.
- Ongoing professional development and technical training.
- Full-time permanent position based in Adelaide.

How to Apply

Please submit your application outlining your relevant experience and qualifications to [email protected]

Applications close: 30 August 2026

Extron Australia is an equal opportunity employer. We encourage applications from all qualified candidates.

Job Type: Full time

Pay: $78,000.00 – $80,000.00 per year

Work Location: Hybrid remote in Keswick SA 5035

📌 ICT Support Engineer (Keswick)
🏢 Extron Australia
📍 Keswick