Department of Customer Service

Reference number

req52966

Occupation

Policy, Advisory, Analyst

Work type

Full-Time

Location

Sydney City

Salary Information

$133,348-146,945 base + super

Closing date

07 August 2026 at 10:00am

Senior Policy Officer
Location: Sydney, flexible working conditions available
Grade: 9/10
Employment Type: Ongoing, full time

Benefits:

- Excellent career development and learning opportunities
- Flexible working arrangements
- We encourage applicants from diverse backgrounds to apply
- Fitness Passport (access to multiple gyms, fitness centres and pools across NSW)

This is an exciting opportunity for a Senior Policy Officer to join the Cabinet stream within the Cabinet and Parliamentary Services Team. You will have the opportunity to grow your professional career in an agile, dynamic, and cooperative environment, where you can innovate, add value, and make a positive impact in the Cabinet and Parliamentary Services Team!

This fast-paced and dynamic team is the heart of the Portfolio Policy and Cabinet Division within the Department of Customer Service.

We are looking for an experienced Senior Policy Officer with a focus on Cabinet who will contribute to complex projects, deliver strategic outcomes and inspire our team.

You will be joining a friendly and supportive team passionate about providing accurate and timely Cabinet services and strategic policy advice for the Department.

We are an inclusive employer that fully supports flexible working and values our people for their diverse ideas, backgrounds and skills. We are committed to building a workplace that reflects the community we serve and welcome applications from everyone.

This is a great opportunity to take the next step in your career and gain experience in a role that will require you to work across the Department of Customer Service.

Opportunities to fill these crucial roles don't come around often. Don't let this one pass you by!

In this role you will:





- Be part of a team providing high level advice and support to the executives, Secretary and the Ministers
- Contribute to delivery of Cabinet outcomes and ensure delivery of high quality coordination, analysis and advice

- Provide corporate support in the development and delivery of broader policy or project initiatives

- Help train Departmental staff in understanding the Cabinet context and processes

- Guide and mentor others in the team, help to ensure a strongly cohesive and collaborative team culture.

To be successful in this role you will demonstrate:

- Excellent oral and written communication skills and the ability to provide accurate, clear and comprehensive advice in short time frames

- Proven experience liaising and consulting with internal and external stakeholders on complex and sensitive issues, including with Ministerial Offices and Senior Executives

- Ideally, experience with Cabinet services, previous experience working in policy development and analysis is also valued

- Ability to think strategically, supported by highly tuned review and analysis skills to develop and implement practical solutions to complex matters

- High attention to detail, well-developed organisational skills and a demonstrated ability to work in a high-pressure, high-volume environment with tight deadlines to manage rapidly changing priorities and conflicting perspectives

- Passion, enthusiasm, resilience, and energy to thrive in an agile and adaptive environment

- A solid understanding of how government works or experience interpreting/implementing policies that support Government agencies.

How to Apply:





Please submit your Resume and a brief cover letter outlining how your skills and experience are relevant to the position.

Salary Grade 9/10, with the base salary for this role starting at $133348 base plus superannuation

For enquiries relating to recruitment please contact Jess Tan via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 07 August 2026 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the chance to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Senior Policy Officer (Sydney)
🏢 Department of Customer Service
📍 Sydney